Public Services Assistant II (Floater)

Akron-Summit County Public Library; Akron (OH); On-site; USD 21,000 - 23,000; Full time

Job summary

The Akron-Summit County Public Library is hiring a Public Services Assistant II (Floater) for 37.5 hours weekly, including evenings and weekends, to support service desks across locations and assist with materials, reference questions, and programs. Responsibilities include greeting patrons, helping with library materials and databases, shelving, circulation, and applying library policies.

A high school diploma is required; a bachelor's degree is preferred and experience in libraries is a plus.

Qualifications

• High school diploma or equivalent with some college coursework or an Associate’s degree.
• Customer service experience is valued.
• Knowledge of library materials, programs, and services is helpful.

Responsibilities

• Greeting customers at the public service desk.
• Assisting customers in selection and use of Library materials.
• Answering varied reference questions.
• Helping users with Library technology and databases and offering instruction.
• Addressing problem situations and maintaining order.
• Performing standard Library routines including circulation, shelving, and delivery.
• Interpreting Library policies and procedures to the public in a courteous manner.
• Performing clerical duties including stocking and ordering supplies.
• Processing, shelving, and merchandising Library materials.

Skills

Customer service

Detail oriented

Communication skills

Education

High school diploma

Some college coursework

Associate degree

Tools

Library databases

Circulation system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Public Services Assistant II (Floater)

Full Time Paraprofessionals Main Library, Akron, OH, US

Salary Range: $15.68 To $15.68 Hourly

ABOUT THE LIBRARY

Since 1874, the Akron-Summit County Public Library (ASCPL) has been an essential community asset. We’ve been recognized nationally as one of the finest public libraries in the United States due to our excellent customer service, collaborative community involvement, and high level of customer and employee satisfaction.

• We offer a comprehensive benefits package, including paid vacation and sick leave, 11 paid holidays, voluntary benefits (health, dental, and vision), ASCPL-provided life insurance, and retirement through the Ohio Public Employees Retirement System (OPERS).

DUTIES & RESPONSIBILITIES:

The ASCPL is hiring a full-time (37.5 hours per week, including evenings, Saturdays, and Sundays) Public Service Assistant II (PSA II) Floater to support our Mission Statement to provide resources for learning and leisure, information services, meeting spaces, and programs for all ages that support, improve, and enrich individual, family, and community life.

This role works throughout the ASCPL footprint ( https://www.akronlibrary.org/locations ) to support different locations when they need extra support due to absences and other times of need and spends at least 75% of the workday at the public service desk performing duties that include:

• Greeting customers in a friendly and accessible manner.
• Helping customers in the selection and use of Library materials.
• Understanding, analyzing, and assisting with answering varied reference questions.
• Helping customers use Library technology, including the internet and Library databases and offering instruction.
• Addressing problem situations and maintaining order.
• Performing standard Library routines, including circulation, shelving, and delivery.
• Interpreting the Library’s policies and procedures to the public in a customer-responsive manner.
• Performing clerical duties, including maintaining supply stock and ordering supplies.
• Processing, shelving, and merchandising Library materials.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Required: High school diploma or equivalent with some college coursework or Associate’s degree. Knowledge of customer interests related to Library materials, programs, and services. Knowledge of the principles of intellectual freedom as they apply to public libraries. Skill in customer service. Ability to arrange materials in alphabetical and numerical order. Ability to use a computer and job-related software or systems applicable to the essential functions of the job. Ability to lift light objects (less than 25 pounds) and carry them short distances (50 feet or less) and push Library materials carts up to 200 pounds. Ability to pass criminal background and education verification check screenings. A valid driver's license, automobile insurance, and reliable personal transportation.

Preferred:

Preferred: Bachelor’s degree. Library work experience.

THE AKRON-SUMMIT COUNTY PUBLIC LIBRARY IS AN EQUAL OPPPORTUNITY EMPLOYER