Customer Svc Representative II

400 OFFICE OF JUVENILE AFFAIRS; Tecumseh (OK); On-site; USD 33,555 - 38,650; Full time

Benefits offered by this job

Health Coverage

Retirement Plan

Vacation & Sick Leave

11 paid holidays

Job summary

Central Oklahoma Juvenile Center in Tecumseh, Oklahoma is seeking a Customer Service Representative II to join the Office of Juvenile Affairs. The role involves supervising staff, handling information requests, and ensuring accurate records and materials flow, while maintaining confidentiality and ethical standards.

The position requires the ability to work with confidential information and operate telephone or communications equipment.

Qualifications

• Must possess a valid Oklahoma driver's license.
• Must pass OSBI and FBI background checks.
• Trial period of 12 months required.

Responsibilities

• Supervises staff providing services and information to customers and trains team members.
• Responds to requests for informational materials and researches material availability.
• Prepares billing statements, reconciles discrepancies, and issues reminder notices.
• Maintains inventory and records, purchases materials, and secures work areas.
• Receives customers, answers calls, provides required information, and directs requests to the appropriate service.

Job description

Customer Svc Representative II - Office of Juvenile Affairs (OJA)

Central Oklahoma Juvenile Center in Tecumseh, Oklahoma

Full time. Regular Compensation.

Annual salary: $33,555

Job Description

The Office of Juvenile Affairs (OJA) is searching for a Customer Service Representative to join our team at Central Oklahoma Juvenile Center in Tecumseh, Oklahoma. This position requires knowledge of telephone or communications equipment and the ability to handle confidential work. The Customer Service Representative position is responsible for monitoring and supervision of youth, conducting counts of residents and directing daily activities providing support. Basic Purpose Positions in this job family are responsible for establishing contact with both internal and external customers. They provide the customer with the requested information or assistance concerning the services provided by the agency, institution, or unit, or direct this request to those who can provide the service.

Key Responsibilities

• Supervises employees engaged in providing services and information to all customers, and trains staff.
• Responds to requests for informational materials; researches and fills requests for those requesting such materials and information; ensures an adequate inventory of materials concerning the service.
• Prepares notice of statements and sends copies to customers; reconciles discrepancies in billing and issues reminder notices.
• Maintains inventory or other records; purchases necessary materials; sets up displays; maintains cleanliness of work area; and sells merchandise.
• Receives customers or visitors; answers telephone calls; secures and provides requested information; provides services; or directs the request to those who can provide the customer with the information or services.
• Receives requests for information and services and provides such services using advanced technological equipment.
• Responds to requests concerning the interpretation of agency or program policies and procedures; develops policies and procedures for the operation of daily activities.
• Prepares mail and parcels for mailing; sorts and distributes mail; operates scales and meters to determine proper postage.
• Screens, examines and verifies documents for correctness, appropriateness, adequacy and conformity to establish requirements and follow up on requests or discrepancies.

Other Duties

• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, confidentiality standards, and the code of ethical behavior.
• Ability to multi-task and adapt to demanding and changing timelines.
• Ability to maintain a high degree of discretion, integrity and sensitivity to confidentiality and privacy.
• Ability to work effectively in a team environment while building strong relationships with all levels of staff and effectively collaborating, communicating, respecting, and assisting peers.

Special Requirements

The Office of Juvenile Affairs has determined that some positions in this job family are safety sensitive as defined by63O.S. §427.8.

• Must possess a valid Oklahoma driver’s license for operating state-owned vehicles.
• Must be able to pass OSBI and FBI background check.
• A trial period of 12 months will be required.

Why You’ll Love It

HOPE.

COMPASSION.

COMMITMENT.

Extensive Benefits

• Generous state paid benefit allowance to help cover insurance premiums.
• Comprehensive Health Coverage: A wide choice of health insurance plans with no pre-existing condition exclusions.
• Flexible Spending Accounts: Options for healthcare and dependent care expenses.
• Retirement Savings Plan: With a generous company match to help secure your future.
• 15 days of vacation and 15 days of sick leave the first year for full time employees.
• 11 paid holidays a year.
• Employee Assistance Program: Support when you need it.
• Longevity Bonuses: For years of dedicated service.
• Training Opportunities: Continuous learning and development for CEU requirements.

About Us

Our vision is that all Oklahoma youth and families have the resources and supports they need to reach their full potential. We collaborate with youth, families, and community partners to create pathways for success through prevention and treatment for all Oklahoma youth.

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.