Public Service Office Assistant - Remote After Training

Outagamie County; Appleton (WI); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefit options

Paid time off

Job summary

Outagamie County is seeking an Office Assistant for the Department of Health and Human Services to perform general and specialized administrative tasks and to assist the public both in person and by phone. The role includes cross-training within divisions, data entry, file maintenance, and document preparation in a fast-paced environment.

Typical hours are Monday through Friday, 8 a.m. to 4:30 p.m., with potential remote work up to one day per week after training.

Qualifications

• Minimum of a high school diploma or GED with at least two years of office experience.
• Experience in Word, Excel, transcription, scanning, and public contact preferred.
• Or any combination of education and experience that provides equivalent knowledge, skills, and abilities.

Responsibilities

• Effectively communicate with the public; greet and direct the public, provide program information, answer multi-line telephone, take messages, and refer to services as appropriate.
• Gather and document information to determine client enrollment; schedule appointments; enter data into computer systems and case files.
• Prepare, edit and revise documents from notes or dictation; produce reports, minutes, questionnaires.
• Open, maintain, and close files; perform file maintenance and destruction; scan documents into electronic files.
• Develop and maintain spreadsheets; create charts and tables; generate reports.

Skills

Word processing

Excel

Typing 45 wpm

Data entry

Public contact

Time management

Education

High school diploma or GED

Job description

Outagamie County is seeking an Office Assistant for the Department of Health and Human Services to perform general and specialized administrative tasks and to assist the public both in person and by phone. The role includes cross-training within divisions, data entry, file maintenance, and document preparation in a fast-paced environment.

Typical hours are Monday through Friday, 8 a.m. to 4:30 p.m., with potential remote work up to one day per week after training.