Administrative Support Specialist – Health & Human Services

Washington County; West Bend (WI); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

HSA/FSAs

Retirement plan

Tuition reimbursement

Job summary

Washington County in West Bend, WI seeks an Administrative Assistant I to provide reception and support for Health and Human Services. Under supervision, you will serve as a primary contact for community members seeking services and help navigate state programs.

The role requires high school diploma or GED, at least one year of office experience, typing 50 wpm, and proficiency with computer scheduling systems. Notary training preferred.

Qualifications

• High School Diploma or GED required.
• One year of previous office experience required.
• One year of paid computer experience or proficiency in computer operations and electronic appointment scheduling programs.
• Typing ability of 50 words per minute.
• Previous office experience within a Human Services Department setting preferred.
• Knowledge of community programs, services, and local resources strongly preferred.
• Notary Public certification preferred or willingness to complete training to obtain certification.

Responsibilities

• Schedules, verifies, and cancels appointments for the staff.
• Directs callers and assists all walk-in visitors.
• Answers and screens phone calls, referring callers to appropriate staff or programs.
• Assists individuals seeking services by communicating program information and directing them to appropriate programs, staff, or community resources.
• Distributes packages and documents.
• Assesses and directs individuals who may be experiencing financial hardship, family crisis, behavioral health needs, developmental and physical challenges, or who have emergent needs to programs and services.
• Maintains a safe, welcoming, respectful, and professional environment.
• Enters information into state systems and departmental scheduling systems.
• Maintains confidentiality at all times.
• Makes copies of documents and distributes them as appropriate.
• Scans documents using an electronic imaging process.
• Performs notary services for department documents as needed.
• Performs other duties as assigned, including responding to an emergency event.

Skills

Typing 50 wpm

Reception

Multi-line phone system

Customer service

Education

High School Diploma or GED

Tools

Electronic appointment scheduling programs

Job description

Washington County in West Bend, WI seeks an Administrative Assistant I to provide reception and support for Health and Human Services. Under supervision, you will serve as a primary contact for community members seeking services and help navigate state programs.

The role requires high school diploma or GED, at least one year of office experience, typing 50 wpm, and proficiency with computer scheduling systems. Notary training preferred.