Motor Vehicle Specialist (Customer Service I)

Johnson County Government; Olathe (KS); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Full benefits

Job summary

Johnson County Government's Motor Vehicle Division in Olathe, KS seeks a Motor Vehicle Specialist (Customer Service I) to assist customers with motor vehicle transactions, review documents, and handle cash and payments accurately.

This full-time role runs weekdays 7:30 am to 4:30 pm with occasional driving, emphasizing accuracy, service quality, and guiding customers to self-service options.

Qualifications

• High school diploma or equivalent is required.
• One year of customer service experience is preferred.
• A bachelor's degree is preferred or may substitute for experience.

Responsibilities

• Assist customers with motor vehicle transactions by reviewing documents for accuracy and entering data.
• Answer questions about titles, registrations, renewals, and motor vehicle requirements.
• Collect forms and supporting documents, review for accuracy and completeness.
• Resolve problems by clarifying issues and researching solutions.
• Calculate and collect fees, handle cash, credit cards, and checks.
• Maintain high levels of customer service while meeting accuracy and cash-handling standards.
• Educate customers on self-service options and kiosk usage.
• Greet customers and assist with self-service renewal and drop-off options.
• Perform other duties as assigned.

Skills

Customer service

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Motor Vehicle Specialist (Customer Service I)

Location: US-KS-Olathe

ID: 2026-3992

Category: Administration, Business, and Management

Benefits Category: Full Time - Regular (Full Benefits)

Remote: No

Post End Date: 10/10/2026

Salary Min: USD $21.01/Hr.

Salary Max: USD $28.43/Hr.

Organizational Unit: Treasury, Taxation & Vehicles (TTV)

Work Schedule: Monday - Friday, 7:30 am - 4:30 pm; Overtime required based on business needs

Driving Status: Occasional (less than 5%)

Overview

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you're searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government!

Job Description

The Motor Vehicle Division is responsible for the collection and distribution of fees, sales tax, and personal property tax for the State, County, Cities, and other taxing authorities that levy taxes and/or fees. Johnson County Government has two motor vehicle locations for walk-in customers, one location for back-office functions and 68 employees that provide service to over half a million county residents.

If you are looking for a rewarding experience, then consider joining our Treasury, Taxation & Vehicles Department as a Motor Vehicle Specialist.

Job duties include:

• Assists customers in completing all types of motor vehicle transactions by reviewing documentation for accuracy and completion; performing data entry into computer systems; proofreading information
• Answers detailed questions about titles, registrations, renewals, and other motor vehicle-related inquiries; determines and communicates motor vehicle requirements with customers; answers inquiries by researching, locating, and providing desired information
• Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and identifying and escalating unresolved problems appropriately
• Calculates and collects fees for payment; resolves a variety of basic customer complaints, problems, and billing disputes; completes preliminary audit of cash, credit cards, and checks collected
• Maintains acceptable levels of customer service while achieving standards for accuracy, productivity, and cash handling
• Follows up and communicates with customers as needed; educates customers on self-service options for transactions and encourages use of these options
• Serves as an ambassador as needed by greeting customers, answering questions, reviewing documents for completion and accuracy, and encouraging and assisting in the use of the self-service renewal kiosk or drop-off service options
• Performs other duties as assigned

Job Requirements

Minimum Job Requirements:

High school diploma or equivalent is required. May require KS/MO driver's license, depending on department or agency.

Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency.

Preferred Job Requirements:

One year of customer service; one year of cashiering or money handling experience are preferred.

A bachelor's degree and experience in regulatory industries such as in finance, pharmaceutical, and insurance are also preferred.

Education/Experience Substitutions:

Experience may be substituted for degree. Education may be substituted for experience.

Physical, Environmental, and Special Working Conditions:

Within sixty (60) days of hire, employees (select DHE and EMS positions) must produce proof of immunization, proof of immunity, proof that immunization is medically contraindicated, submit a written objection to immunization based upon a sincerely held religious belief, or receive vaccination for the following: Measles, Mumps, and Rubella (MMR); Tetanus Diphtheria and Acellular Pertussis (TDAP); and Varicella (Chickenpox).

All County employees may be called upon to assist other departments in a declared emergency situation.