Public Service Manager 2: HR & Compliance Lead (Hybrid)

Naaahrrva; Des Moines (IA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

IPERS

RIC

Health, Dental and Vision Insurance

Vacation Leave

Sick Leave

Paid Holidays (9 days/year)

Flexible Spending Accounts

Life Insurance

Long-Term Disability Insurance

Job summary

The Iowa Department of Revenue's Internal Services Division is seeking a Public Service Manager 2 to oversee hiring, compliance, and HR operations in Des Moines. You will lead recruitment, employee relations, policy development, and ensure confidentiality and regulatory compliance while partnering with leadership and staff.

The role emphasizes strategic workforce planning, analyzing impacts of new technology, and delivering high-quality service to internal customers.

Qualifications

• Graduation from an accredited four-year college or university and experience equal to six years of full-time management-level work in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation.
• Ten years of full-time management-level work experience in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation.
• All of the following (a and b): six years of full-time management-level work experience in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation; and a combination of a total of thirty semester hours of accredited college or university course work in any field equals one year of full-time experience; Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.

Responsibilities

• Provides strong leadership, direction, and professional expertise in hiring, recruitment/onboarding, employee engagement/retention, training/staff development, and employee relations.
• Oversees development of policies and procedures while maintaining compliance with state, union, and regulatory requirements.
• Handles employee relations, investigations, and discipline.
• Directs and leads the HR team by managing workflow, training, and staff development, and oversees the Compliance/Disclosure unit.
• Establishes and maintains high standards of service to internal customers by addressing concerns and resolving issues.
• Counsels leadership in workforce planning, employee engagement, and organizational development activities.
• Performs agency-wide workforce analysis of the impact of new technology implementations.

Skills

Leadership

Communication

Employee relations

HR policy development

Confidentiality & compliance

Workforce planning

Problem solving

Education

Four-year college degree

Iowa Certified Public Manager Program (equivalence)

Tools

GovConnectIowa

Job description

The Iowa Department of Revenue's Internal Services Division is seeking a Public Service Manager 2 to oversee hiring, compliance, and HR operations in Des Moines. You will lead recruitment, employee relations, policy development, and ensure confidentiality and regulatory compliance while partnering with leadership and staff.

The role emphasizes strategic workforce planning, analyzing impacts of new technology, and delivering high-quality service to internal customers.