Public Service Manager 2 - Human Resources Bureau Chief

Naaahrrva; Des Moines (IA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

IPERS

RIC

Health, Dental and Vision Insurance

Vacation Leave

Sick Leave

Paid Holidays (9 days/year)

Flexible Spending Accounts

Life Insurance

Long-Term Disability Insurance

Job summary

The Iowa Department of Revenue's Internal Services Division is seeking a Public Service Manager 2 to oversee hiring, compliance, and HR operations in Des Moines. You will lead recruitment, employee relations, policy development, and ensure confidentiality and regulatory compliance while partnering with leadership and staff.

The role emphasizes strategic workforce planning, analyzing impacts of new technology, and delivering high-quality service to internal customers.

Qualifications

• Graduation from an accredited four-year college or university and experience equal to six years of full-time management-level work in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation.
• Ten years of full-time management-level work experience in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation.
• All of the following (a and b): six years of full-time management-level work experience in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation; and a combination of a total of thirty semester hours of accredited college or university course work in any field equals one year of full-time experience; Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.

Responsibilities

• Provides strong leadership, direction, and professional expertise in hiring, recruitment/onboarding, employee engagement/retention, training/staff development, and employee relations.
• Oversees development of policies and procedures while maintaining compliance with state, union, and regulatory requirements.
• Handles employee relations, investigations, and discipline.
• Directs and leads the HR team by managing workflow, training, and staff development, and oversees the Compliance/Disclosure unit.
• Establishes and maintains high standards of service to internal customers by addressing concerns and resolving issues.
• Counsels leadership in workforce planning, employee engagement, and organizational development activities.
• Performs agency-wide workforce analysis of the impact of new technology implementations.

Skills

Leadership

Communication

Employee relations

HR policy development

Confidentiality & compliance

Workforce planning

Problem solving

Education

Four-year college degree

Iowa Certified Public Manager Program (equivalence)

Tools

GovConnectIowa

Job description

This is a non-merit positionPositions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.

The Iowa Department of Revenue’s Internal Services Division is currently seeking a Public Service Manager 2 to oversee key human resources and compliance functions, including recruiting and hiring, customer service, employee relations, and confidentiality and disclosure. The ideal candidate is a strong communicator and a trusted advisor who can balance the needs of employees, managers, customers, and organizational leadership while maintaining professionalism, confidentiality, and compliance with applicable laws and state policies.

The Internal Services Division plays a crucial role in ensuring the Department's day-to-day operations run smoothly, efficiently, and effectively. Its responsibilities span many areas, from the safeguarding of confidential taxpayer data, management of the GovConnectIowa Program, integration of technology solutions with business objectives, human resources, data analytics, and business continuity activities. The dedicated staff of this division focus on elevating both the internal and external customer experience. Throughout the year, the division coordinates education and outreach initiatives, fostering connection with our customers.

In this position you will be responsible for:

• Providing strong and effective leadership, direction, and professional expertise in all areas of hiring, employee recruitment/onboarding, employee engagement/retention, training/staff development, and employee relations
• Oversees the development of policies and procedures while maintaining compliance with all state, union, and regulatory bodies’ requirements
• Handles employee relations, investigations, and discipline
• Directing and leading the Human Resources team by managing workflow, training, and staff development, while providing oversight to members of the Compliance/Disclosure unit
• Establishing and maintaining high standards of service to internal customers by addressing concerns and resolving issues in a timely, respectful, and solution-oriented manner
• Consulting leadership in workforce planning, employee engagement, and organizational development activities
• Performing agency-wide workforce analysis of the impact of new technology implementations and updates to operational models

Essential functions:

• Displays a solid understanding of HR policies, employment practices, and employee relations principles
• Utilizes strong interpersonal, critical thinking, conflict-resolution, and problem solving skills
• Aligns workforce behavior with the organizational goals by following policy and advising supervisors accordingly
• Facilitates business process improvement and prioritizes the use of technology to automate manual processes while maintaining compliance with security and AI policies
• Understands and develops strong working relationships with government and private organizations, legislators, and special interest groups
• Displays a high level of initiative, effort, attention to detail, and commitment to quality
• Communicates effectively

Preference will be given to candidates that can demonstrate:

• A steady progression in HR management over the past 3-5 + years.
• Prior experience leading, coaching, and mentoring direct reports and leaders.
• Prior employee relations experience in a union environment or public sector.
• Human Resources degree and/or human resources certifications.

Employer Highlights:

The Iowa Department of Revenue is a well-respected employer. We are focused on providing excellent customer service, while offering a wonderful team atmosphere, work-life balance, free parking, and casual attire. We have a great total compensation package for all of our full-time employees, including:

• Iowa Public Employees' Retirement System (IPERS)
• Retirement Investors Club (RIC)
• Health, Dental and Vision Insurance
• Vacation Leave
• Sick Leave
• Paid Holidays (9 days/year)
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability Insurance

The mission of the Iowa Department of Revenue is to serve Iowans through the responsible collection and generation of revenue to support the public good. If you’re looking for a career with an organization that values its employees and customers, you’ve come to the right place.

Applicants must live within the State of Iowa to qualify for this position.

The successful candidate will be required to work on-site in the Hoover Building in Des Moines, with remote opportunities as it meets business needs.

A background check, including a criminal history check, fingerprint and Iowa tax filing check, will be conducted on the final candidate.

Effective July 1st, 2025, all Department of Revenue staff and their household will not be able to play any Iowa Lottery games.

E-Verify and Right to Work
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.
Minimum Qualification Requirements

1. Graduation from an accredited four-year college or university and experience equal to six years of full-time management-level work in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation.
2. Ten years of full-time management-level work experience in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation.
3. All of the following (a and b):
   • a. Six years of full-time management-level work experience in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation; and
   • b. A combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.
4. All of the following (a, b, and c):
   • a. Four years of full-time management-level work experience in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation; and
   • b. A combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience; and
   • c. A combination of a total of two years of graduate-level education and full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university course work in a public-service-related area (e.g., public or business administration, social work, law, education, engineering) equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.
5. Current, continuous experience in the state executive branch that includes eighteen months of full-time work as a Public Service Manager 1 or comparable specific management-level position.