Public Service Customer Experience Specialist

IN Auditor of State; Greenfield (IN); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical plan options

Wellness rewards

Health savings account

457(b) employer match

Pension plans

Paid leave & holidays

Education reimbursement

Life insurance

Public Service Loan Forgiveness

Free parking

LinkedIn Learning access

Job summary

Indiana Department of Transportation (INDOT) in Indiana's Greenfield District seeks a Customer Service Specialist to manage escalated inquiries, assign and track resolutions, and maintain communication with staff and the public. Strong written and verbal skills are essential in a fast-paced, public-facing role.

Responsibilities include handling program policies, maintaining files, preparing reports, and supporting budgeting and asset management.

Qualifications

• Specialized knowledge of program area including pertinent rules and regulations.
• Specialized knowledge of applicable legislation, guidelines, agency policy and professional standards and practices.
• Ability to research, analyze, and compile topics related to program area.
• Ability to communicate effectively.
• Ability to operate in a group decision-making process.
• Tact in dealing with agency personnel and the public.
• Specialized knowledge of accounting and budgeting.

Responsibilities

• Research and compile information on program aspects such as procedures, needs and policies.
• Answer questions about program policies and procedures.
• Maintain current and historical files related to the program.
• Prepare program reports, develop applications, budget allocations and purchasing of services.
• Maintain and order program assets.
• Support supervisor in planning and development of the program.
• Schedule and disseminate program training materials.

Skills

Program knowledge

Legislation knowledge

Research & analysis

Effective communication

Group decision making

Public tact

Accounting & budgeting

Job description

Indiana Department of Transportation (INDOT) in Indiana's Greenfield District seeks a Customer Service Specialist to manage escalated inquiries, assign and track resolutions, and maintain communication with staff and the public. Strong written and verbal skills are essential in a fast-paced, public-facing role.

Responsibilities include handling program policies, maintaining files, preparing reports, and supporting budgeting and asset management.