Tolling Operations Specialist

State of Indiana; Jeffersonville (IN); On-site; USD 54,000 - 66,000; Full time

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Job summary

INDOT Toll Operations Specialist at the State of Indiana based in Indianapolis focuses on toll collection analytics, reporting, and admin support for the Tolling Operations Director. You will gather data, prepare reports, and liaise with project stakeholders to ensure system reliability.

Qualifications include a bachelor’s degree or substantial related experience, strong communication, and proficiency with MS Office.

Qualifications

• Requires bachelor’s degree or 5+ years in admin/clerical role or 2 years college plus 3 years related experience.
• Excellent written and verbal communication skills are essential.
• Proven ability to organize work, attend to detail, and take direction.

Responsibilities

• Prepare daily, weekly and monthly reports on toll collection performance.
• Review documents and assist in invoicing or contract issues with clients.
• Coordinate meetings and maintain filing systems (electronic and hard copy).
• Provide customer service support via phone, email, or in person.

Skills

Excellent written and verbal

Fluency in English

Time management

Organization

Vendor collaboration

Education

Bachelor’s Degree in related field

5+ years administrative experience

Tools

Microsoft Word

Outlook

Excel

PowerPoint

Job description

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Department of Transportation:

The Indiana Department of Transportation (INDOT) provides a dynamic workplace that serves Indiana citizens, improves our state’s quality of life, and enhances its economic opportunity. INDOT has a number of innovative programs and projects, including Public-Private Partnerships, Green Initiatives, and cutting-edge uses of materials and assets. As part of the State of Indiana, INDOT offers a competitive total compensation package, as well as outstanding work/life balance. Whether you are an established professional in the transportation field or just starting your career, INDOT has exciting and challenging opportunities for you.

Role Overview:

The Toll Operations Specialist provides general clerical and administrative support to the Tolling Operations Director in the areas of customer service, toll collection analytics (data collection and reporting), and general administrative responsibilities. This is accomplished by supporting project initiatives and ensuring Toll Collection System is functioning properly. Assisting key stakeholders with their questions, reviewing key documents, preparing reports by compiling data from Toll Collection System, and assisting internal agency partners.

• Skillfully handle inquiries from the public received in person, by phone, or by email.
• Become familiar with Toll Collection System and Reporting tool to distribute appropriate reports
• Support the agency’s special customer programs by answering inquiries, compiling data, and preparing status reports
• Prepare daily, weekly and monthly reports regarding toll collection performance.
• Build, animate, and maintain working relationships with project stakeholders
• Maintain electronic and hard copy filing system
• Assist in coordinating and scheduling meetings
• Document Review
• Capable of engaging with the client(s) to address, invoicing, or other contract issues, as well as report on relevant project information
• Other duties include completing related projects as assigned

To be successful in this role, you will need:

• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, Vendor, technicians, and managerial staff.
• Bachelor’s Degree in a related field or five (5) years of experience in an administrative/clerical role OR two (2) years of college plus three years of related experience is required.
• Excellent written and verbal communication skills.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Proven skills in organizing work, attending to detail, and taking direction.
• Proven skills in managing time effectively, prioritizing activities, and handling multiple tasks.
• Skilled in collaborating with internal and external Vendors.
• Proficient in Microsoft Word, Outlook, Excel and PowerPoint.
• Fluency in English is required.
• Knowledge of the tolling industry is preferred but not required.
• Ensuring solutions meet business needs and requirements.

Location:

This position is with INDOT's Central Office in Indianapolis.

The salary for this position traditionally starts at$59,800.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are as follows:

• Establish and monitor program objectives, KPIs, and actions to achieve them.
• Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, or to increase productivity.
• Interpret and explain policies, rules, regulations, or laws to organizations, government or corporate officials, or individuals.
• Recommend and implement corrective action plans to solve program problems.
• Prepare reports for approval, including those for funding or implementation of services.
• Direct or coordinate the financial or budget activities to fund operations, maximize investments, or increase efficiency in the specified program.
• Ensure program requirements meet federal and state policies and grants compliance.
• Develop, train employees or agency consultants on program requirements and usage.
• Coordinate and deliver communication plans and communications.
• Serve on boards of directors and management committees.
• Serve on management committees or other governing boards.
• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Specialized knowledge in program subject matter obtained through experience and/or education.
• Extensive knowledge of provider agencies and their programs and services.
• Extensive knowledge of all source materials and references including federal and state laws governing the programs.
• Ability to develop and implement new principles and policies and discern any far-reaching implications.
• Ability to present to both internal and external customers, the public, government officials, and other stakeholders.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Ability to work effectively with a wide variety of stakeholders.
• Ability to prepare monthly finance and accounting reports to maintain program budget and grants.
• Ability to delegate work, set clear direction, and manage workflow.
• Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.

A degree is not required. However, at least 9+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may serve as a team lead for an assigned work group.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .