Seasonal Front Desk Admin

State of Indiana; La Porte (IN); On-site; USD 18,000 - 26,000; Full time

Job summary

The State of Indiana, through INDOT, is seeking a seasonal front desk receptionist to support the Customer Service Department at the LaPorte District. You will greet visitors, manage the lobby, handle mail, and support conference room logistics while providing general administrative help across the agency.

Ideal candidates have a high school diploma, strong computer skills (MS Office), and excellent communication.

Qualifications

• High School diploma or equivalent.
• Considerable computer skills with Microsoft Office software preferred.
• Basic knowledge of agency programs, practices, policies and goals for standard admin roles.
• Excellent interpersonal skills.
• Ability to gather, analyze data and write letters/reports; handle inquiries from the public.
• Ability to maintain confidentiality.

Responsibilities

• Greet and direct visitors, manage lobby area, and direct guests.
• Handle mail and parcel deliveries and manage conference room scheduling.
• Provide general administrative support across departments and maintain spreadsheets/Word documents.
• Assist Customer Service Manager with additional duties as assigned.

Skills

MS Office proficiency

Interpersonal skills

Oral and written communication

Confidentiality

Education

High School diploma or equivalent

Job description

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Department of Transportation:
The Indiana Department of Transportation (INDOT) provides a dynamic workplace that serves Indiana citizens, improves our state’s quality of life, and enhances its economic opportunity. INDOT has a number of innovative programs and projects, including Public-Private Partnerships, Green Initiatives, and cutting-edge uses of materials and assets. As part of the State of Indiana, INDOT offers a competitive total compensation package, as well as outstanding work/life balance. Whether you are an established professional in the transportation field or just starting your career, INDOT has exciting and challenging opportunities for you.

Role Overview:

This seasonal position will be responsible for basic front desk/reception/administrative duties within lNDOTs Customer Service Department, as well as other duties as needed. This role ensures consistent front-office operations by managing the lobby, welcoming and directing guests, handling mail and parcel deliveries, scheduling conference rooms for internal and external meetings, and resetting and maintaining those spaces. The position also provides general administrative support to all departments within the complex. Duties would include managing conference room calendars, welcoming visitors, obtaining and processing mail/packages, and managing spreadsheets/Word documents. In addition, this position would see other duties as assigned that would assist the Customer Service Manager and the department/agency.

Location:
This position is with INDOT's LaPorte District.

Pay Rate:
This position pays an hourly rate of $16.24/hr.

A Day in the Life:

The essential functions of this role are as follows:

• Performs clerical work associated with INDOT Divisions as needed (i.e., open /sort mail, compose/edit correspondence relative to assigned work, maintain files, data entry, screens and directs telephone calls, and serves as receptionist for division office); acts as customer service representative as needed, fielding customer service calls with superior customer service.
• Maintains and organizes files and databases related to tracking customer requests, investigations and systems responses, etc.
• Researches and responds to inquiries and special projects and prepares reports.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

What You'll Need for Success:

You must meet the following requirements to be considered for employment:

• High School graduate or equivalent
• Considerable computer skills with Microsoft Office Software preferred
• Basic knowledge of agency's programs, practices, policies, procedures, objectives and goals of standard administration positions
• Excellent interpersonal skills
• Ability to gather, collate, and classify information about data, people, or things; define problems, collect data, establish facts, and draw valid conclusions; write letters, papers, and reports; handle sensitive and face-to-face inquiries and contacts with the general public
• Ability to maintain confidentiality
• Ability to communicate both orally and in writing

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

This seasonal position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .