Public Service Customer Support Specialist

State of Indiana; Greenfield (IN); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical plan options

Vision and dental plans

Wellness Rewards Program

Health savings account

Deferred compensation 457(b) with匹r

Two pension plan options

Paid leave policies including New Par­

Paid vacation, personal, and sick time

Paid holidays

Education Reimbursement Program

Group life insurance

Employee assistance program

Public Service Loan Forgiveness (PSLF)

Free Parking

LinkedIn Learning access

Job summary

The State of Indiana operates INDOT, a large public employer, offering competitive pay and generous benefits. The Customer Service Specialist role centers on resolving escalated inquiries, coordinating with INDOT staff and the public, and maintaining organized records.

Location is the Greenfield District; the position may involve supervisory duties and a focus on accurate, timely communication. A degree is not required, and accommodations are available if needed.

Qualifications

• Specialized knowledge of program area including pertinent rules and regulations.
• Specialized knowledge of applicable legislation, guidelines, agency policy and professional standards and practices.
• Ability to research, analyze, and compile specific topics related to program area.
• Ability to communicate effectively.
• Ability to operate effectively in a group decision-making process.
• Tact in dealing with other agency personnel and the public.
• Specialized knowledge of accounting and budgeting.

Responsibilities

• Research and compile information on specific aspects of the program such as procedures, needs and policies.
• Answer customer questions about program policies and procedures.
• Establish, organize, and maintain current and historical files related to the program.
• Assist in the preparation of program reports, develop applications, prepare budget allocations and/or purchasing of consultative services.
• Maintain, monitor, and order program assets.
• Assist supervisor in the development and planning of overall program and its role in the functioning of the agency.
• Schedule, prepare, and disseminate all program related training materials.

Skills

Customer service

Written communication

Phone & email communication

Job description

The State of Indiana operates INDOT, a large public employer, offering competitive pay and generous benefits. The Customer Service Specialist role centers on resolving escalated inquiries, coordinating with INDOT staff and the public, and maintaining organized records.

Location is the Greenfield District; the position may involve supervisory duties and a focus on accurate, timely communication. A degree is not required, and accommodations are available if needed.