Public Service: Customer & Admin Specialist II

Collier County; Naples (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Collier County is seeking a motivated Administrative/Customer Service professional to support the Customer and Utility Billing staff serving over 115,000 customers.

The role involves phone and in-person assistance, data entry, and preparing records, invoices, and reports, with emphasis on accuracy and timely processing. A high school diploma or GED and experience in customer service and Excel are required.

Qualifications

• High school diploma or GED required.
• One year of related experience.
• Fingerprinting required.
• Applicant must have prior experience in customer service, accounting and Excel spreadsheets or ability to successfully complete an Excel course.
• Office hours are scheduled in 8 hour work patterns Monday-Friday 8:00 am to 5:00pm. The applicant must be flexible regarding the work schedule.

Responsibilities

• Provides customer service and/or assistance to customers, County employees, vendors, contractors and the general public.
• Answers Division telephones; assists callers with questions regarding division programs, services or procedures including researching and resolving customer inquiries; refers callers to other staff members as appropriate; and takes messages.
• Receives, screens and assists visitors and/or customers; provides information; and/or directs visitors to appropriate staff member or division. Provides information regarding division programs; explains policies and procedures; receives applications, payments, requests and/or complaints; and researches and provides information from division databases or records as requested.
• Provides forms, applications, receipts or other documents to visitors/customers upon request. Assists customers with completing forms.
• Prepares division records, reports and forms; prepares correspondence and letters; receives documents and/or retrieves information from drafts, summaries, databases or other source documents; and incorporates information into prepared materials; and proofreads for accuracy and completeness. Copies and distributes documents as appropriate.
• Prepares and processes administrative documents (i.e. payroll, accounts payable, invoices, etc.). Prepares and processes program/operational documents (permits, work orders, project records, etc.). Researches, assembles and compiles information needed to complete documents.
• Establishes, updates and maintains information in automated information systems; enters operational, account, and/or program information into databases; retrieves data from databases; creates new spreadsheets/files; and purges old data. Researches information from databases as requested. Generates reports, logs and listings from databases. May include scanning paper documents into digital database.
• Prepares and maintains division files and records to include files of division correspondence, program records, legal documents, etc.; photocopies documents and distributes and/or files; and requests information from other divisions as necessary to complete division records/files.
• Receives, dates and distributes incoming mail. Prepares outgoing mail.
• Applicant must have prior experience in customer service, accounting and Excel spreadsheets or ability to successfully complete an Excel course.
• Office hours are scheduled in 8 hour work patterns Monday-Friday 8:00 am to 5:00pm. The applicant must be flexible regarding the work schedule.
• Provides customer service and/or assistance to customers, County employees, vendors, contractors and the general public. Provides information and explains policies and procedures.
• Operates a personal computer, telephones, copiers and other general office equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software.
• Performs general clerical tasks in support of assigned functions such as opening and distributing mail; distributing accounting documents, reports bills, etc. to appropriate departments; maintaining office supplies; managing postage billing process; preparing correspondence, letters, and notices to departments, outside agencies, vendors, etc.
• May perform other clerical functions in support of departmental operations.
• Performs other related duties as required.

Skills

Customer service

Accounting

Education

High school diploma or GED

Tools

Excel

Job description

Collier County is seeking a motivated Administrative/Customer Service professional to support the Customer and Utility Billing staff serving over 115,000 customers.

The role involves phone and in-person assistance, data entry, and preparing records, invoices, and reports, with emphasis on accuracy and timely processing. A high school diploma or GED and experience in customer service and Excel are required.