Public Service CSR & Payments Clerk

Westmoreland-County; Greensburg (Westmoreland County); On-site; USD 34,000 - 42,000; Full time

Job summary

Westmoreland County is seeking an office clerk to handle the main switchboard, answer routine questions, process payments, and assist with bookkeeping and customer service duties. This role supports residents and partners across departments, helping resolve account issues and ensure accurate record keeping.

The position requires a high school diploma and 1–2 years of experience in customer service, cash handling, or related fields, with strong English communication and data-entry abilities.

Qualifications

• Must possess knowledge of Domestic Relations policies.
• Ability to perform math calculations and prepare various reports and financial documents.
• Must be able to speak and understand English proficiently.
• Must possess good communication and interpersonal skills.
• Ability to function independently, with flexibility and the ability to work with others.
• Must possess the technical knowledge to operate a computer at an intermediate skill level.
• Ability to make independent decisions when warranted.
• Ability to follow instructions and complete required forms without error.
• Ability to multi-task while maintaining concentration and productivity.
• Knowledge of office procedures, best practices and methods.
• Knowledge of required documents and adherence to policies.
• Knowledge of computer software programs and hardware.
• Ability to maintain accurate data entry systems and retrieve required reports.

Responsibilities

• Operate the office computerized switchboard.
• Answer customer questions regarding child support program and office procedures.
• Use email to obtain answers from officers and relay information to customers.
• Take customer information regarding disputed accounts and perform reconciliations.
• Research causes for distribution holds and correct monies on hold as needed.
• Answer overnight mail and web-based emails.
• Verify change of address and employment notifications and update systems.
• Mail account statements and program information to customers.
• Receive and post payments from customers.
• Post payments to non-PACSES system using QuickBooks Pro.

Skills

Customer service

Cash handling

Bookkeeping

Education

High School Diploma or equivalent

Tools

Intermediate computer skills

Job description

Westmoreland County is seeking an office clerk to handle the main switchboard, answer routine questions, process payments, and assist with bookkeeping and customer service duties. This role supports residents and partners across departments, helping resolve account issues and ensure accurate record keeping.

The position requires a high school diploma and 1–2 years of experience in customer service, cash handling, or related fields, with strong English communication and data-entry abilities.