Public Service CSR: Flexible Hours & Benefits

City of Atlanta; Atlanta (GA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Flexible scheduling

Paid holidays

Annual leave

Sick leave

Health benefits

Retirement savings

Part-time opportunities

Job summary

City of Atlanta seeks a Customer Service Representative to join the ATL311 center, helping residents by phone, chat, email, and social media and guiding them to the right city services. You will work in an essential city role with flexible scheduling, including part-time options, paid holidays, leave, health benefits, and retirement plans from day one.

Strong communication, problem-solving skills, and the ability to handle diverse inquiries are key to delivering exceptional customer experiences

Qualifications

• Proficient mathematical skills; strong computer skills and multitasking.
• Strong problem solving and analytical abilities.
• Ability to understand and follow instructions.
• Effective communication skills and adaptability to diverse callers.
• Ability to operate a multi-button telephone and office equipment.
• Willingness to work varying shifts.

Responsibilities

• Receive telephone calls and provide information about public and private service agencies normally limited to City of Atlanta and the immediate vicinity
• Listen to callers’ questions, ask clarifying questions, evaluate information, and provide appropriate responses
• Follow procedures and training to resolve inquiries
• Record and maintain records of telephone exchanges
• Participate in shift bid to determine work schedule
• Troubleshoot customer issues and escalate when needed
• May oversee temporary or contract workers
• Perform other duties as assigned

Skills

Proficient mathematical skills

Strong computer skills

Strong problem solving

Analytical skills

Ability to understand instructions

Effective communication

Knowledge of multitasking

Ability to operate telephone/TTY/PC

Good judgment and tact

Ability to work varying shifts

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

SharePoint

Job description

City of Atlanta seeks a Customer Service Representative to join the ATL311 center, helping residents by phone, chat, email, and social media and guiding them to the right city services. You will work in an essential city role with flexible scheduling, including part-time options, paid holidays, leave, health benefits, and retirement plans from day one.

Strong communication, problem-solving skills, and the ability to handle diverse inquiries are key to delivering exceptional customer experiences