City 311 CSR — Flexible Hours & Benefits

City of Atlanta, GA; Atlanta (GA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Flexible scheduling

Paid holidays

Annual leave

Sick leave

Health benefits

Retirement savings plans

Job summary

City of Atlanta, GA seeks a Customer Service Representative to assist residents via calls, chats, email, and social media. The role supports non-emergency city services and information requests in a fast-paced public-service environment.

You will join a diverse team, handle inquiries, file service requests, and help residents navigate city programs while maintaining attendance and participating in onboarding training.

Qualifications

• No specific degree required; entry point into public service.

Responsibilities

• Investigating and resolving complaints; resolving escalations, assisting customers; preparing reports and documents; and providing information.

Skills

Customer service

Communication

Job description

City of Atlanta, GA seeks a Customer Service Representative to assist residents via calls, chats, email, and social media. The role supports non-emergency city services and information requests in a fast-paced public-service environment.

You will join a diverse team, handle inquiries, file service requests, and help residents navigate city programs while maintaining attendance and participating in onboarding training.