City Services CSR — Flexible Hours, Public Impact

City Of Atlanta Careers; Atlanta (GA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Flexible scheduling

Paid holidays

Annual leave

Sick leave

Health benefits (dental, vision, andRx

Retirement savings

Job summary

City of Atlanta Careers is seeking a Customer Service Representative to support residents through calls, chats, email and social platforms. You will help navigate city services, file requests, and coordinate with city agencies to resolve issues.

The role emphasizes problem solving, clear communication, and a strong customer-service approach to deliver accessible city services and accurate information to Atlantans.

Qualifications

• Experience delivering resident-focused service across multiple channels.
• Ability to remain helpful and patient when handling inquiries.
• Familiarity with public-service processes and city programs a plus.

Responsibilities

• Assist residents via calls, chats, email and social media.
• Navigate city services and programs for residents.
• File service requests and connect residents with the appropriate city agencies.
• Investigate and resolve complaints or escalations.

Skills

Customer service

Communication skills

Problem solving

Tools

Calls

Chats

Email

Social media

Job description

City of Atlanta Careers is seeking a Customer Service Representative to support residents through calls, chats, email and social platforms. You will help navigate city services, file requests, and coordinate with city agencies to resolve issues.

The role emphasizes problem solving, clear communication, and a strong customer-service approach to deliver accessible city services and accurate information to Atlantans.