Director of Call Center & Customer Experience
City Of Atlanta Careers
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Job summary
The City of Atlanta seeks an experienced ATL311 Call Center Director to provide strategic leadership and operational oversight for the centralized customer service call center. This role ensures exceptional service delivery, drives performance to meet SLAs, and aligns call center operations with departmental goals.
You will foster a development-focused environment for supervisors and staff, implement standardized, efficient, and customer-centered processes, and work under general supervision to
Job description
The City of Atlanta seeks an experienced ATL311 Call Center Director to provide strategic leadership and operational oversight for the centralized customer service call center. This role ensures exceptional service delivery, drives performance to meet SLAs, and aligns call center operations with departmental goals.
You will foster a development-focused environment for supervisors and staff, implement standardized, efficient, and customer-centered processes, and work under general supervision to
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