Public Service Assistant – Teen Services (Full-Time)

Warren-Trumbull County Public Library; Warren (OH); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Health insurance

HSA contribution

Life insurance

OPERS retirement

13 holidays

Paid Time Off

EAP

Continuing education

Job summary

The Warren-Trumbull County Public Library is seeking a friendly Public Service Assistant to join our Teen Services Division in Warren. This full-time role supports daily operations, circulation, reference, and readers' advisory while engaging with the public on the floor.

You will assist with circulation tasks, technology help, program support, and community outreach while upholding patron confidentiality and delivering excellent customer service.

Qualifications

• High school diploma or equivalent required.
• Customer service experience is highly desirable.
• Strong communication and analytical skills tailored to user needs.
• Ability to learn new systems and basic tech troubleshooting.
• Accurate financial transactions and recordkeeping.

Responsibilities

• Process circulation, reference, and readers' advisory duties.
• Handle interlibrary loan requests and register borrowers.
• Assist with technology services and public computer use.
• Answer phones, handle cash drawer, and assist with opening/closing duties.
• Support program preparation and community outreach as needed.

Skills

Strong communication

Analytical skills

Tech troubleshooting

Customer service

Education

High school diploma or equivalent

Job description

The Warren-Trumbull County Public Library is seeking a friendly Public Service Assistant to join our Teen Services Division in Warren. This full-time role supports daily operations, circulation, reference, and readers' advisory while engaging with the public on the floor.

You will assist with circulation tasks, technology help, program support, and community outreach while upholding patron confidentiality and delivering excellent customer service.