Public Service Assistant

Warren-Trumbull County Public Library; Warren (OH); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Health insurance

HSA contribution

Life insurance

OPERS retirement

13 holidays

Paid Time Off

EAP

Continuing education

Job summary

The Warren-Trumbull County Public Library is seeking a friendly Public Service Assistant to join our Teen Services Division in Warren. This full-time role supports daily operations, circulation, reference, and readers' advisory while engaging with the public on the floor.

You will assist with circulation tasks, technology help, program support, and community outreach while upholding patron confidentiality and delivering excellent customer service.

Qualifications

• High school diploma or equivalent required.
• Customer service experience is highly desirable.
• Strong communication and analytical skills tailored to user needs.
• Ability to learn new systems and basic tech troubleshooting.
• Accurate financial transactions and recordkeeping.

Responsibilities

• Process circulation, reference, and readers' advisory duties.
• Handle interlibrary loan requests and register borrowers.
• Assist with technology services and public computer use.
• Answer phones, handle cash drawer, and assist with opening/closing duties.
• Support program preparation and community outreach as needed.

Skills

Strong communication

Analytical skills

Tech troubleshooting

Customer service

Education

High school diploma or equivalent

Job description

Warren-Trumbull County Public Library is seeking a friendly, service-minded Public Service Assistant to join our Teen Services Division in Warren. This is a full-time opportunity for someone who enjoys helping the public, staying active on the floor, and supporting the day-to-day operations that keep the library running smoothly.

Position Summary

The Public Service Assistant provides public service — including circulation, general reference, and readers' advisory — to library customers.

What You'll Do

Circulation Operations

• Process Search Ohio and other interlibrary loan requests; sort, shelve, and read shelves for accuracy
• Pull holds and collection lists; register borrowers and enter registration data
• Check materials in and out, including emptying book drops; collect payments
• Clean, inspect, and perform minor repairs on incoming materials

General Reference & Readers' Advisory

• Create displays and bulletin boards
• Provide general information about library services, directing users to other divisions or locations as needed
• Place holds; answer general reference and readers' advisory questions, referring advanced questions to librarians and associates as appropriate

Technology Assistance

• Support public use of photocopiers, printing, faxing, and scanning services
• Assist users with public computers and catalog terminals; troubleshoot minor issues and elevate as needed
• Help users navigate library apps, websites, platforms, and databases across devices

Library Operations

• Answer phones, handle cash drawer, and assist with opening/closing duties
• Apply library policies and maintain accurate records and statistics

Library Initiatives

• May assist with program preparation, facilitation, and registration
• May support community outreach and serve on library committees

Professional Ethics

• Maintain patron confidentiality and uphold the ALA Code of Ethics

What You'll Bring

Required

• High school diploma or equivalent

Preferred

• Customer service experience highly desirable

Skills & Abilities

• Strong communication and analytical skills tailored to user needs
• Comfort learning new systems and basic tech troubleshooting
• Accuracy with financial transactions and recordkeeping
• Warm, welcoming demeanor and attention to detail
• Ability to engage in ongoing continuing education relevant to the role

Compensation

• Starting salary: $14.24/hour
• Full-time position

Benefits

• Health insurance with employer HSA contribution
• Life insurance
• Ohio Public Employees Retirement System (OPERS): 10% employee contribution, 14% employer contribution
• 13 paid holidays
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Continuing education opportunities