Public Sector Deployment Lead — New Business (Hybrid, NYC)

GovWell Technologies Inc.; New York (NY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Unlimited PTO

Hybrid work environment

Compensation range: $100K - $130K

Job summary

GovWell is seeking a Deployment Strategist, New Business in New York City to lead end-to-end implementations for new municipal customers. You will guide onboarding, requirements gathering, workflow design, and go-live, coordinating with multiple stakeholders to ensure success.

You will serve as the primary customer contact during deployment, translate feedback to product and engineering, and drive adoption. This role requires travel up to 25% and offers a hybrid work setup in NYC.

Qualifications

• 3+ years of project management, implementation, or a similarly client-facing role involving complex projects and multiple stakeholders.
• Strong project management, with attention to detail and ability to manage timelines and stakeholders.
• Clear and effective communicator, comfortable working directly with customers and internal teams.

Responsibilities

• Lead 3-6 month implementations for new customers, including onboarding, requirements gathering, workflow design, and go-live.
• Manage complex, multi-stakeholder projects across municipal teams, ensuring timelines, quality, and customer satisfaction.
• Act as the primary point of contact for customers throughout implementation, supporting adoption and a successful handoff to the Long-term Deployment Team.
• Identify workflow gaps, product limitations, and new opportunities, translating them into actionable feedback for product and engineering.
• Troubleshoot issues in real time and coordinate with internal teams to resolve blockers quickly.
• Help standardize implementation processes and improve playbooks over time.

Skills

Project management

Implementation

Client facing

Stakeholder management

Communication

Fast learner

Problem solving

Travel flex

Job description

GovWell is seeking a Deployment Strategist, New Business in New York City to lead end-to-end implementations for new municipal customers. You will guide onboarding, requirements gathering, workflow design, and go-live, coordinating with multiple stakeholders to ensure success.

You will serve as the primary customer contact during deployment, translate feedback to product and engineering, and drive adoption. This role requires travel up to 25% and offers a hybrid work setup in NYC.