Public Sector Customer Success Leader

Trellix; Northern (KY); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Retirement Plans

Medical, Dental and Vision Coverage

Paid Time Off

Support for Community Involvement

Flexible work hours

Job summary

Trellix seeks a Senior Manager, Customer Success – U.S. Public Sector to lead a team of 8 CSMs and steer retention, adoption, and value delivery across Federal Civilian, DoD, IC, and SLED programs.

You will partner with Sales, Professional Services, and Technical Support to align customer programs with government procurement cycles and security governance, ensuring high-impact outcomes. Ideal candidates bring 8+ years in CS or cybersecurity, 3+ years of people management, and a proven executive

Qualifications

• Bachelor’s degree in Business, Cybersecurity, Information Technology, or a related field (or equivalent practical experience).
• 8+ years of progressive experience in Customer Success, Account Management, or Technical Consulting within enterprise SaaS or Cybersecurity.
• 3+ years of direct people management experience leading customer-facing teams in high-growth environments.

Responsibilities

• Lead, mentor, and coach a team of 8 Public Sector CSMs, fostering accountability and operational excellence.
• Set clear KPIs and developmental plans aligned with organizational objectives.
• Guide CSMs through complex account strategies, stakeholder mapping, and executive reviews.
• Manage resource allocation and priorities across FedCiv, DoD, and SLED portfolios.
• Own portfolio retention and expansion goals, impacting GRR and NRR.
• Drive CRM/Totango hygiene and risk flagging across accounts.

Skills

Leadership

Team management

Customer success

Public sector expertise

Strategic coaching

Education

Bachelor’s degree in Business, cybersecurity, information technology, or related field

Tools

Totango

Gainsight

Salesforce

Job description

Trellix seeks a Senior Manager, Customer Success – U.S. Public Sector to lead a team of 8 CSMs and steer retention, adoption, and value delivery across Federal Civilian, DoD, IC, and SLED programs.

You will partner with Sales, Professional Services, and Technical Support to align customer programs with government procurement cycles and security governance, ensuring high-impact outcomes. Ideal candidates bring 8+ years in CS or cybersecurity, 3+ years of people management, and a proven executive