Public Sector CSM: Retention, Renewals & Growth

TrueComp; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

TrueComp is seeking a Customer Success Manager to own a book of 50-75 public agency accounts, guiding renewal and adoption in the platform. You will build relationships with HR and finance leaders, understand agency operating calendars, and plan engagement around budget cycles.

You will collaborate with sales, support, and product to route feedback, manage escalations, and qualify expansion opportunities across modules. Reports to the COO.

Qualifications

• 3–5 years managing customer relationships with direct retention and renewal accountability.
• Direct experience inside or alongside public sector HR or finance.
• Direct ownership of renewal outcomes including pricing conversations and negotiation.
• Working knowledge of public sector procurement–purchase orders, fiscal year cycles, contract amendments, renewals.

Responsibilities

• Own the renewal conversation for every account in your book from early positioning through signed agreement.
• Run a renewal calendar that starts 120 days out to account for public sector timelines.
• Negotiate pricing and terms within your authority; escalate outside band to COO with a recommendation.
• Manage mechanics like purchase orders, fiscal year timing, contract amendments, and re-bid requirements.
• Forecast renewals accurately and identify risk early to influence outcome.
• Maintain an account health view you can defend in forecast reviews.

Skills

Public sector account management

Renewal negotiations

Stakeholder relationship building

Forecasting & renewal forecasting

Cross-functional collaboration

Tools

Salesforce

Job description

TrueComp is seeking a Customer Success Manager to own a book of 50-75 public agency accounts, guiding renewal and adoption in the platform. You will build relationships with HR and finance leaders, understand agency operating calendars, and plan engagement around budget cycles.

You will collaborate with sales, support, and product to route feedback, manage escalations, and qualify expansion opportunities across modules. Reports to the COO.