Public Safety Telecommunicator (Office Automation).

Obsolete Site; Dugway (UT); On-site; USD 50,000 - 70,000; Full time

Job summary

The United States Army Dugway Proving Ground seeks a civilian Dispatcher to monitor and respond to emergency calls for police, fire, and medical units. You will operate dispatch software, maintain NFIRS reporting, and ensure timely activation of responders while complying with DoD and NIMS standards.

This role requires training, background checks, and the ability to work rotating shifts in a mission-critical environment.

Qualifications

• Typing proficiency: 40 words per minute with three or fewer errors.
• Four years of education above high school in Emergency Management or Crisis & Disaster Management.
• Specialized experience: operating computer systems, communicating with callers, and using dispatching equipment.
• Combination of education and experience may qualify as described for GS-04/05/06/07 levels.

Responsibilities

• Monitors and logs status and availability of police, fire, and medical field units to assure an appropriate response.
• Maintains reports and retrieves statistical information using NFIRS.
• Operates computer-based Hazardous Materials databases to provide accurate information during emergencies.
• Receives and evaluates 911 calls, coordinating fire, police, ambulance, and intrusion detection systems.
• Transfers callers to proper agencies and dispatches emergency equipment as needed.

Skills

Typing 40 wpm

Education

Four years of education above high school in Emergency Management or Crisis & Disaster Management

Tools

E911 CAD Software

Land Mobile Radio (LMR)

National Incident Management System (NIMS) training

Job description

• Monitors and logs status and availability of assigned and unassigned police, fire, and medical field units to assure an appropriate response is made. Updates information for medical, police and fire personnel en-route to call.
• Maintains reports and retrieve statistical information using the National Fire Incident Reporting System(s) (NFIRS).
• Operates computer based Hazardous Materials databases to provide field units with accurate information during emergencies.
• Responsible for the receipt and effective evaluation of 911 emergency calls to include installation fire, police, ambulance service, and Commercial Intrusion Detection System alarms.
• Update information for medical, police and fire personnel enroute to call.
• Transfer caller to proper agency as determined or dispatches a variety of emergency equipment to include police, fire, ambulance, Med-Evac, rescue or hazardous materials units.

Duties

• Monitors and logs status and availability of assigned and unassigned police, fire, and medical field units to assure an appropriate response is made. Updates information for medical, police and fire personnel en-route to call.
• Maintains reports and retrieve statistical information using the National Fire Incident Reporting System(s) (NFIRS).
• Operates computer based Hazardous Materials databases to provide field units with accurate information during emergencies.
• Responsible for the receipt and effective evaluation of 911 emergency calls to include installation fire, police, ambulance service, and Commercial Intrusion Detection System alarms.
• Update information for medical, police and fire personnel enroute to call.
• Transfer caller to proper agency as determined or dispatches a variety of emergency equipment to include police, fire, ambulance, Med-Evac, rescue or hazardous materials units.

Requirements

Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Within 16 weeks from the date of employment, incumbent will be required to demonstrate reasonable proficiency at locally established training guidelines on the use of E911, CAD, Land Mobile Radio (LMR), and station alerting software and equipment.
• Position is subject to shift work where the incumbent is required to work an alternate, rotating work schedule, which requires an uncommon tour of duty (including nights, weekends and holidays).
• Incumbent is required to work (mission essential) regardless of weather conditions or base closure and to report to the duty station at the regularly scheduled time.
• Incumbent may be required to wear a uniform.
• Incumbent must be a qualified typist. (40 wpm).
• Incumbent must pass a pre-employment; fingerprint based criminal history investigation for any location that accesses Criminal Justice Information Systems.
• The incumbent is required to obtain and maintain a valid state driver’s license.
• The incumbent is required to obtain and maintain certification in: Cardiopulmonary Resuscitation (CPR). Emergency Medical Dispatch based on the program standards at the location assigned.
• Incumbent must complete the Department of Defense Telecommunicator I and II or equivalent based on the program standards at the location assigned.
• Incumbent must complete State National Crime Information Center (NCIC) certification based on assigned location.
• Incumbent must complete the National Incident Management System (NIMS) IS 100,300, 700, 800, and 907 courses.
• Continuous current certification is a condition of employment.
• The incumbent is responsible for attaining continuing dispatch education (CDE) requirements through in-service training that is offered locally and pass in accordance with predetermined course requirements.
• This position has a Temporary Duty (TDY) or business travel requirement of 5% of the time.
• Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315. While probationary the incumbent can be terminated with limited appeal rights.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the experience and/or education requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is

Typing Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5-minute sample with three or fewer errors.

At GS-05 Level: Specialized Experience: One year of specialized experience which includes 1) Operating computer systems to accomplish assigned duties; 2) Communicating with callers to determine nature of calls; AND 3) Utilizing communication equipment to apply appropriate responses to calls.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR

Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university, with studies in a field related to this position, such as Emergency Management or Crisis & Disaster Management. (Note: You must attach a copy of your transcripts.)

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

At GS-06 Level: Specialized Experience: One year of specialized experience which includes 1) Processing phones calls such as: non-emergency and emergency calls; 2) Operating dispatching equipment while communicating with callers, AND 3) Monitoring alarms to initiate appropriate responses.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).

At GS-07 Level: Specialized Experience: One year of specialized experience which includes 1) Answering emergency and/or non-emergency calls for police, fire, or ambulance assistance; 2) Dispatching emergency personnel as needed in accordance with priority level procedures; 3) Operating communications software to perform dispatching duties such as: log calls, prepare reports of activities, and assist with medical dispatching until appropriate emergency units arrive.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).

Education

FOREIGN EDUCATION:

If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit:

About US Army Garrison Dugway Proving Ground

The position is located at United States Army Dugway Proving Ground, approximately 50 minutes, from Tooele, Utah, and a 90-minute drive from Salt Lake City, Utah. Dugway offers various alternate work schedule opportunities with most of the workforce working 4 ten-hour shifts Monday through Thursday. DPG is physically remote, entirely self-sufficient with government housing available for Soldiers, civilians, and Contractors. An AAFES PX, Civilian Authorized Commissary, Community Club, Physical Fitness Center, Swimming Pool, Post Chapel, Childcare, Youth Services and Tooele County K-12 school system are on post. Employees choosing to live off post may use subsidized commuter. van transport which operates to and from many of the major cities and towns throughout Utah. Within a day's drive are Utah's five national parks and many other attractions. For more information about Dugway's beautiful terrain and community go to our website

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the
• This is a(n) Logistics Career Field position.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
• Recruitment and relocation incentives may be authorized.
• Student loan repayment may be authorized.
• Salary negotiations for those candidates who are new to Federal service may be authorized.
• Credit for Prior Non-Federal Work Experience and Certain Military Service for Determining Annual Leave Accrual Rate may be authorized.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full‑time, part‑time or intermittent. Contact the hiring agency for more information on the specific benefits offered.