Public Safety Telecommunicator

UNCG; Greensboro (NC); On-site; USD 49,000 - 51,000; Full time

Job summary

The University of North Carolina Greensboro Police Department seeks a professional telecommunicator to answer calls, dispatch officers, and monitor campus safety systems. The role requires handling multiple radio channels, maintaining logs, and supporting field officers with timely information.

Open Date 11/02/2026 and Close Date 11/22/2026; 12-month work year, non-exempt, 6:30 pm–6:30 am or 10:00 am–10:00 pm shifts; 1.000 FTE. Training for required certifications will be provided if needed.

Qualifications

• High School diploma or equivalency with the competencies to perform the work.
• Must obtain DCI/NCIC operator certification within 45 days of employment.
• Some positions may require Basic Telecommunicator Certification within one year of employment.

Responsibilities

• Answer all phone calls and radio transmissions.
• Dispatch officers and emergency units (fire and rescue).
• Maintain an accurate log of all activities and calls.
• Provide information to officers in the field and monitor their safety.
• Maintain and operate emergency notification systems, alarms, cameras, and recording devices.

Skills

Telecommunicator experience

Strong communication skills

Radio communications knowledge

Advanced computer skills

Education

High School diploma or equivalency

DCI/NCIC operator certification within 45 days

Job description

Please see Special Instructions for more details.

Applicants are required to upload a list of at least three (3) professional references that includes:

• Name,
• Company Name,
• Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
• Email Address
• Contact Phone Number

Position Summary

Answer and handle all incoming calls to the PD, dispatching officers and security as needed; maintain constant communication with officers in the field providing information and monitoring their safety; operate and maintain DCI / NCIC terminals determining validity of drivers’ licenses, registrations and wanted info; maintain and handle emergency systems on the university campus to include alarms, camera systems, and telephone and radio recording devices; maintain an accurate log of all activities and calls; issue building keys to appropriate personnel on campus keeping a photo record of key distribution, issue emergency alerts via the university-wide notification system, monitor campus building access software.

Minimum Qualifications

High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.

Note: This is a generalized representation of positions in this class and is not intended to identify essential work functions per ADA . Examples of competencies are primarily those of the majority of positions in this class, but may not be applicable to all positions.

Preferred Qualifications

• Prior telecommunicator experience.
• Advanced computer knowledge and excellent organizational skills.
• Knowledge and/or experience in radio communications, computer software, and law enforcement practices.
• Excellent oral and written communication skills.

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants

Applicants are required to upload a list of at least three (3) professional references that includes:

• Name,
• Company Name,
• Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
• Email Address
• Contact Phone Number

Recruitment Range

Recruitment Range $48,720 – $50,669

Org #-Department

Org #-Department Public Safety & Police - 57001

Work Hours of Position

Work Hours of Position 6:30 pm to 6:30 am or 10:00 am to 10:00 pm or 2:00pm to 2:00 am or 6:30 am to 6:30 pm

Number of Months per Year

Number of Months per Year 12

Posting Requirements

Job Family

Job Family Law Enforcement & Public Safety

Career Banded Title

Open Date

Open Date 11/02/2026

Close Date

Close Date 11/22/2026

FTE

FTE 1.000

FLSA

FLSA Non-Exempt

If other, please indicate

...

If time-limited, please specify end date for appointment.

...

Salary Grade Equivalency

Key Responsibilities

________________________________________________________________________________________________________________________

Key Responsibility

Maintain a communication center keeping the flow of communication between the public and the police officers running smoothly by use of telephones, DCI terminals, and two separate radio systems.

• Answer all phone calls and radio transmissions.
• Dispatch officers and emergency units (fire and rescue).
• Handle walk in traffic by listening to their problems and connecting them with a police officer.
• Monitor radio transmissions from other police departments that could affect our campus.
• Maintain an awareness of location of officers at all times providing back up support from other officers as needed.

Key Responsibility

Maintains an accurate and complete log of all activities related to any call, contact and/or transmission received by the department.

• Enter all data from phone calls or radio transmissions into Southern Software Computer-aided Dispatch.
• Copy data from DCI / NCIC into CAD .
• Enter officers disposition and codes used for closing calls.
• Creates and maintains paperwork and files pertaining to wanted persons, stolen property, towed vehicles and any subject trespassed by the department or university.

Key Responsibility

Monitors all DCI transmissions dispatching appropriate information to all police officers; obtains and provides supporting documents needed to issue or serve warrants or make arrests.

• Retrieves information from DCI and dispatches to all officers if applicable.
• Search for warrant and arrest information on all hits through the DCI and verifying warrant and arrest information with appropriate Police Department.
• Uses Banner to research needed and requested information for the officers on students and/or faculty.
• Issue BOLO’s.

Key Responsibility

Maintains and handles emergency systems in communications implementing Emergency Notification System as required and needed.

• Responds to all alarms, dispatching officers and contacting University departments.
• Monitors the camera systems and makes notifications as appropriate and necessary.
• Monitors telephone/radio recording making sure the system is constantly operational.

Competency

________________________________________________________________________________________________________________________

ADA Checklist

"R" for Rare (0-30%),"O" for Occasional (30-60%),"F" for Frequent (60-90%),"C" for Constant (90-100%)

Physical Effort

Physical Effort Hand Movement-Repetitive Motions - F, Hand Movement-Grasping - O, Finger Dexterity - F, Reading - C, Writing - F, Hearing - C, Talking - C, Sitting - C, Lifting-0-30 lbs. - O

Work Environment Inside - C

Required Documents

• Resume/CV
• List of References

Optional Documents

• Cover Letter

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Please indicate how you learned of the vacant position for which you are applying:
  • UNCGjobsearch Website
  • Greensboro News & Record
  • Carolina Peacemaker
  • Other Newspaper
  • The Chronicle of Higher Education
  • Inside Higher Ed
  • Other Professional Journal
  • NCWorks.gov
  • UNC System Job Board
  • Other Online Job Board
  • Personal Networking
  • Other
• * If you selected "Other", please provide the name of the resource here.

  (Open Ended Question)

• * In no less than 250 words, introduce yourself and explain how you would enhance the department if you were hired.

  (Open Ended Question)

• * In no less than 250 words, describe what you know about the UNC Greensboro Police Department and why you have chosen our agency for employment.

  (Open Ended Question)

• * In no less than 250 words, explain why you have chosen a career as a telecommunicator.

  (Open Ended Question)

• * Are you eligible to work in the United States without sponsorship?
  • Yes
  • No
• * Will you now or in the future require visa sponsorship for employment at the University of North Carolina at Greensboro?
  • Yes
  • No