Public Safety Telecommunicator

University of North Carolina Charlotte; Charlotte (NC); On-site; USD 35,000 - 41,000; Full time

Job summary

University of North Carolina Charlotte seeks a Public Safety Telecommunicator to support police and public safety operations. The role handles emergency and non-emergency calls, prioritizes incidents, dispatches police and fire units, and maintains logs and databases.

You will operate multiple communications systems, ensure accurate data entry, and coordinate responses across agencies. Entry requirements include a high school diploma with related experience, plus potential certification

Qualifications

• High School diploma and experience to demonstrate ability to work under pressure.
• Journey level requires an additional one year of experience.
• Advanced level requires an additional two years of experience.
• If there is language about an equivalent combination of education and experience, you may qualify through a mix of both.

Responsibilities

• Responds to emergency and non-emergency calls for assistance and information.
• Provides dispatch and communication support services for police, fire, emergency, and related services.
• Operates a multi-line telephone console system, an alerting system, and LiveSafe; alerting system translates information into the appropriate codes.
• Determines and assigns the level of priority of the call, and enters the data into a CAD system for radio dispatch purposes.
• Performs crisis intervention services, asks vital questions to ensure proper emergency response.
• Transfers Fire and Medical needs to appropriate dispatch centers.
• Monitors and operates a radio console and computer equipment.
• Receives and responds to a variety of emergency and non-emergency services and complaints.
• Asks questions to interpret, analyze and anticipate the caller's situation to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies.
• Dispatches and coordinates the responses of public safety agencies.

Skills

Public safety dispatch

Under pressure

Telephone/Radio communications

Microsoft Office

Google Workspace

Education

High School diploma

Tools

Telecommunication equipment

Job description

Public Safety Telecommunicator

• This posting will be used to fill two positions, 010211 and 010208.
• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
• Do not write 'see resume' on your application when completing the job duties section.
• UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview

Position Information

Vacancy Open to: All Candidates

Employment Type: Permanent - Full-time

Hours per week: 40

Months per year: 12

Position Number: 010211

NC Salary Grade Equivalency: NC04

Classification Title: Public Safety Telecommunicator - Journey

Working Title: Public Safety Telecommunicator

Salary Range: $35,360 - $40,515

Anticipated Hiring Range: $35,360 - $36,832

FLSA Status: Non Exempt

Division: Business Affairs

Department: Safety & Security (Adm)

Work Unit: Police and Public Safety

Work Schedule: University hours are Monday - Friday, 8:00 am - 5:00 pm. The schedule for these positions vary.

Primary Purpose of Position: Performs technical communications work in support of public safety operations. Receives emergent and non-emergent calls, monitors alarms, obtains and relays information, prioritizes calls/alarms and coordinates response procedures, dispatches appropriate public safety personnel, and maintains public safety communications logs and databases.

Minimum Education/Experience

Minimum Preferred Qualifications:

High School diploma and sufficient experience to demonstrate ability to work under pressure.

Journey level requires an additional one year of experience.

Advanced level requires an additional two years of experience.

Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

Essential Job Duties

• Responds to emergency and non-emergency calls for assistance and information.
• Provides dispatch and communication support services for police (including rangers), fire, emergency, and related services.
• Operates a multi-line telephone console system, an alerting system, and LiveSafe; alerting system translates information into the appropriate codes.
• Determines and assigns the level of priority of the call, and enters the data into a Computer-aided dispatch system for radio dispatch purposes.
• Performs crisis intervention services, asks vital questions to ensure the caller receives proper emergency response agency.
• Transfers Fire and Medical needs to the appropriate dispatch centers.
• Monitors and operates a radio console and computer equipment.
• Receives and responds to a variety of emergency and non-emergency services and complaints.
• Asks questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies.
• Dispatches and coordinates the responses of public safety agencies.
• Identify the appropriate number and type of equipment or apparatus to dispatch.
• Enters and modifies information into local, state, and national computer databases.
• Monitors and responds to a variety of technical systems and alarms.

Other Work Responsibilities

• Other duties as assigned by the Chief of Police or Designee.

Departmental Preferred Experience, Skills, Training/Education

• Previous experience as a Public Safety Dispatcher.
• Experience in the performance of general telecommunications duties, including emergency call response, dispatching police, medics, and fire to assist.
• Ability to perform effectively under pressure and understanding of all policies and procedures, with strong attention to detail.
• Ability to effectively use and maintain telecommunication equipment and the ability to effectively perform telecommunications duties.
• Proficiency with computer systems such as Microsoft and Google Suite, with the ability to learn other computer program/systems.

Necessary Licenses or Certifications

Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.

Work Location: Police & Public Safety

Posting date: 10/28/2026

Closing date: 11/11/2026

Special Notes to Applicants

• This posting will be used to fill two positions, 010211 and 010208.
• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
• Do not write 'see resume' on your application when completing the job duties section.
• UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * How did you hear about this employment opportunity?
   • UNC Charlotte Website
   • HERC Job Board
   • Inside Higher Education
   • Mitratech Circa (formerly known as Local JobNetwork)
   • Another Website
   • Agency Referral
   • Advertisement/Publication
   • Personal Referral
   • Other
2. * Where did you learn about this posting?

   (Open Ended Question)

3. * Do you have a High School Diploma/GED and at least one year of experience as it relates to this position?
   • Yes - I have at least a High School Diploma/GED and at least one year of experience as it relates to this position
   • No - I do not have a High School Diploma/GED and at least one year of experience as it relates to this position
4. * Do you have experience with both Microsoft and Google Suite applications? If so, please indicate which and the associated applications as well as your level of experience (beginner, intermediate, advanced).

   (Open Ended Question)

5. * Do you have experience using and maintaining telecommunication equipment as it relates to the position you are applying to?
   • Yes
   • No
   • Knowledge with limited experience
   • Knowledge of with no direct experience
6. * Do you have at least one additional year of telecommunication/dispatch experience?
   • Yes - I have at least one additional year of telecommunication/dispatch experience
   • No
7. * Do you have a valid drivers license?
   • Yes
   • No

Applicant Documents

Required Documents

1. Resume / Curriculum Vitae
2. Cover Letter / Letter of Interest

Optional Documents

1. Contact Information for References