Public Safety Telecommunicator

University-of-North-Carolina-At-Chapel-Hil; Chapel Hill (NC); Sur place; USD 42 000 - 58 000; Plein temps

Avantages offerts par ce poste

Professional training opportunities

Exclusive perks for campus facilities

Comprehensive benefits package

Résumé du poste

UNC Police in Chapel Hill is seeking two Public Safety Telecommunicators to operate the 9-1-1 communications center 24/7, handling both emergency and non-emergency dispatch for the campus and surrounding agencies. The role requires a high school diploma and relevant certifications, with on-call coordination during health emergencies.

They perform critical dispatch tasks, process requests, and serve as a constant contact point when other university operations pause.

Qualifications

• High School diploma and ability to work under pressure.
• Requires certification as a Division of Criminal Information computer operator or ability to achieve certification within 45 days.
• May require Basic Telecommunicator Certification within one year of employment.

Responsabilités

• Dispatching operations for emergency and non-emergency assistance to the University community and surrounding agencies.
• Processing maintenance requests and contact on-call trades with Facilities Services infrastructure during a public health emergency.
• Serving as a 24/7 point of contact while most other University operations have been suspended.

Connaissances

Emergency Dispatch

Public Safety Communications

Formation

High School diploma

Division of Criminal Information operator cert

Basic Telecommunicator Certification

Description du poste

Please see Special Instructions for more details.

This recruitment is for two (2) Public Safety Telecommunicator positions. By applying, you will be considered for both (2) positions: 00061602 and 00034358.

Posting Information

Posting Information

Department

Department UPD Police-234401

Career Area Police/Security

Is this an internal only recruitment?

Is this an internal only recruitment? No

Posting Open Date

Posting Open Date 08/11/2026

Application Deadline

Application Deadline 11/09/2026

Position Type

Position Type Permanent Staff (SHRA)

Position Title

Position Title Public Safety Telecommunicator - Advanced

Salary Grade Equivalent

Salary Grade Equivalent NC05 / GN08

Working Title

Working Title Public Safety Telecommunicator

Position Number

Position Number 00061602, 00034358

Vacancy ID

Vacancy ID P021288

Full-time/Part-time Permanent/Time-Limited

Full-time/Part-time Permanent/Time-Limited Full-Time Permanent

If time-limited, estimated duration of appointment

Hours per week 40

Work Schedule

6pm – 6am (12 hours shifts) Week 1 work Tuesday, Wednesday, Saturday and Sunday. Week 2 work Monday, Thursday & Friday. Rotation repeats every other week. Rotation includes working 36 hours one week and 48 the next. (subject to change).

This position is not eligible for H-1B sponsorship.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC -Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

UNC Police supports the University’s core mission of teaching, research, and public service by developing partnerships that, through the encouragement of problem-solving and communications, seek to identify and address public safety needs with professionalism and integrity, all while protecting North Carolina’s future.

Position Summary

This recruitment is for two (2) Public Safety Telecommunicator positions. By applying, you will be considered for both (2) positions: 00061602 and 00034358. The primary purpose of this position is to operate the UNC Chapel Hill Emergency 9-1-1 Communications Center effectively and efficiently 24 hours a day, 365 days a year ensuring law enforcement response, emergency response and other miscellaneous needs. This consists of collecting, processing, prioritizing and disseminating information from and to multiple resources and agencies under stressful conditions. Responsibilities of this position will consist of the following: 1. Dispatching operations for emergency and non-emergency assistance to the University community and surrounding agencies. 2. Processing maintenance requests and contact on-call trades with Facilities Services infrastructure during a public health emergency. 3. Serving as a 24/7 point of contact while most other University operations have been suspended.

Minimum Education and Experience Requirements

High School diploma and sufficient experience to demonstrate ability to work under pressure. Additional Education and Experience will be necessary for progressive steps (Journey and Advanced). Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. May require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. All degrees must be received from appropriately accredited institutions.

Management Preferences

Previous Emergency Communications Dispatch experience and computer experience is strongly preferred.

Required Licenses/Certifications

Special Physical/Mental Requirements

Applicant must meet physical requirements of the North Carolina Sheriff’s Training and Standards including physical examination and drug screening. Must be able to sit for extended periods of time with or without an accommodation.

Campus Security Authority Responsibilities

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

Position/Schedule Requirements

Position/Schedule Requirements Evening work, Evening work occasionally, Night work, Night work occasionally, Overtime, Overtime occasionally, Rotating shifts occasionally, Shift work, Shift work occasionally, Valid NC Driver’s License, Weekend work, Weekend work occasionally

Special Instructions

This recruitment is for two (2) Public Safety Telecommunicator positions. By applying, you will be considered for both (2) positions: 00061602 and 00034358.

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail]
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Required Documents

• Curriculum Vitae / Resume
• Cover Letter

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

• This position is essential to ensure continued, uninterrupted University operations, during periods of adverse weather and/or emergency situations and the employee will be required to work during days that the University will otherwise be closed, will this be a problem for you?
  • Yes
  • No
• * Please select the response below that best describes your experience/education/certification for the Public Safety Telecommunicator position.
  • High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve cert. within 45 days of employment.
  • Any college degree and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment.
  • None of the above.
• Do you possess Basic Telecommunicator Certification?
  • Yes
  • No