Public Safety Telecommunicator
North Carolina Agricultural and Technical State University
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Benefits offered by this job
Job summary
North Carolina A&T State University is seeking a Public Safety Telecommunicator to operate the 24/7 Telecommunications Center, coordinating with police, fire, and medical services. The role demands calm interaction with distressed callers, rapid data entry, and strict confidentiality.
The position requires a high school diploma, DCI operator certification or ability to obtain within 45 days, and possibly Basic Telecommunicator Certification within one year.
Qualifications
- Requires High School diploma or equivalency and competencies.
- Certification as DCI computer operator or ability to achieve within 45 days.
Responsibilities
- Monitors CCTV cameras and alarms and dispatches responders.
- Operates telecommunications equipment and maintains contact with field units.
- Maintains confidential records and ensures data integrity.
- Enters routine information and types reports using standard formats.
- Trains department personnel in communications as assigned.
- Responds to emergency situations with clear guidance to callers.
Skills
Education
Job description
Classification Information
Public Safety Telecommunicator
SHRA
A - All Emergency and Pandemic On SIte
High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.
- Two years of experience working in a communication or callcenter environment.
- Knowledge of methods for operating communications systems.Knowledge of procedures used for emergency medical treatment.
- Knowledge of information required for documenting emergencysituations and calls.
- Knowledge of emergency medical, fire, police, and otheremergency terminology.
- Knowledge of emergency management procedures.
- Knowledge of the geography and street locations of thecommunity served.
- Ability to provide clear instructions and guidance to callersin emergency situations.
- Ability to comprehend, interpret, and evaluate relevantinformation from various types of source materials.
- Ability to obtain and analyze facts to reach logicalconclusions.
- Ability to obtain information from physically or emotionallydistressed individuals.
- Ability to interact with people who are in differingsituations.
- Ability to work both independently and as part of a team.
- Ability to take accurate and complete messages.
- Ability to recognize incorrectly transmitted messages, codes,or error input.
- Ability to learn to utilize various types of electronic and/ormanual recording and information systems used by the agency,office, or related units.
- Ability to read, write, speak, understand, or communicate inEnglish sufficiently to perform the duties of this position.
Requires certification as a Division of Criminal Information Computer Operator or the ability to achieve certification within 45 days of employment.
To operate the Telecommunications Center efficiently and effectively 24 hours a day, 365 days a year. This consists of operating all communications equipment and maintaining contact with all field units and other agencies through direct phone lines. This includes responding to all elevator phone lines and all emergency call-box phone lines that ring directly into the communications center. The Division of Criminal Information Network provides other emergency communications state and nationwide.
To operate the Telecommunications Center efficiently and effectively 24 hours a day, 365 days a year. This consists of operating all communications equipment and maintaining contact with all field units and other agencies through direct phone lines. This includes responding to all elevator phone lines and all emergency call-box phone lines that ring directly into the communications center. The Division of Criminal Information Network provides other emergency communications state and nationwide.
To provide an effective and efficient link between the University Community and the University Police Department’s operations and services 24 hours a day, 365 days per year. The University Police Department maintains overall responsibility for this service.
Twelve hour shifts (7:00 am-7:00 pm; 7:00 pm-7:00 am)
On-site (Employees are primarily in the office and/or have acritical job requirement that requires dedicated office spaceon-site)
Office/Telecommunications Technology
- Monitors all CCTV cameras and alarms.
- Monitors and dispatches fire, burglar, equipment and panicalarms to appropriate departments and personnel accordingly.
- Reports any trouble with CCTV and alarm systemsimmediately.
- Operates the Division of Criminal Information automatedcomputer network and all affiliated state and computer systems asnecessary.
- Ensures confidentiality is maintained as these records containhighly confidential information.
Data/Information/Records Management
- Operates police emergency multi-frequency radio console(Orbacom Candida) and multi- line telephones.
- Maintains entries of all call data with 100% accuracy.
- Uses established logs and data systems, functions, and/orprocedures.
- Enters routine information.
- Types reports using standard formats.
- May retrieve routine information.
Communication-Oral
- Operates police emergency multi-frequency radio console(Orbacom Candida) and multi- line telephones.
- Determines the nature of the call and may transfer caller toappropriate responder upon determining the nature of the call.
- Obtains, verifies, and records the location of the emergency,the name of the caller, the nature, severity, and current status ofthe emergency, and obtains any other appropriate information neededto secure a full assessment of the circumstances.
- Maintains a reassuring and calming manner with callers in orderto obtain required information; persuades emergency callers to stayon the line.
- In nonmedical emergencies, provides precautionary instructionsand advice to help assure the personal safety of persons and/or tominimize the loss of property, pending the arrival of fire, police,or other assistance.
- Dispatch and receive calls for service to and from theUniversity Police Officers, Security, Parking and Contract SecurityOfficers and any other collateral agency personnel asnecessary.
- Contact the following persons in emergency situations whenneeded: Chief of Police, VC of Business and Finance, VC of StudentAffairs, Office of EHS, Greensboro Police Department, GuilfordCounty Sheriff’s Department and Greensboro Fire Department.
- Maintains emergency callback for the University; entails callsto EHS, maintenance requests for the academic buildings, as well asthe University Residence Halls.
- Makes contact through provided weekly callback lists, cellnumbers and pagers with direct contact through the Physical Plantradio frequency.
- Train department personnel in communications as assigned.
- Attend and successfully complete all required certificationsand departmental in-service training and attend requireddepartmental meetings.
Knowledge - Technical
- Train department personnel (temporary and permanent staff) incommunications as assigned.
- Attends and successfully completes assigned in-service schoolsand department meetings.
- Real Time Crime Center Operator
- Takes an active role in public safety technology projects,including research, development and implementation.
- Maintains and updates tables in the CAD software related to the records management system.
Public Safety Telecommunicator
Journey
004361
$40,000 - $46,000
Non-Exempt
Permanent - Full-time
40 hours/week, 12 months
Asst VC Bus & Fin/Police Administration
VC for Business & Finance
Operations -Telecommunications
SHRA3277
10/07/2026
10/16/2026
- Accrued Vacation and Sick Leave for Eligible Employees
- Community Service Leave
- Aetna – State Health Benefits of North Carolina
- NCFlex – Vision, Dental, Flexible Spending Account, LifeInsurance and more
- 12 Paid Holidays
- Teachers and State Employees Retirement System ( TSERS )
- Optional Supplemental Plans – 401k, 403b, 457b and 457
- Employee Assistance Program ( EAP )
- Campus Recreation Center Discount
- University Bookstore Discount
- and more
North Carolina A&T State University participates in E-Verify. Federallaw requires all employers to verify the identity and employmenteligibility of all persons hired to work in the United States.North Carolina A&T State University is an Equal Opportunity andAffirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, nationalorigin, sex, age, disabling condition, veteran status, politicalaffiliation, genetic information or sexual orientation and sexualidentity.
Final candidates are subject to criminal and sex offender background checks.
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