Public Safety Telecommunications Officer

Cooke County Texas; Gainesville (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

EmergencyMD is seeking a highly motivated individual for the role of Public Safety Telecommunications Officer in Cooke County, Texas. This position involves receiving and prioritizing emergency calls, operating communication systems, and dispatching authorities.

The ideal candidate must have a High School Diploma or GED, be available to work nights, weekends, and holidays, and complete required training and certifications within the first year. Cooke County is an Equal Opportunity Employer.

Qualifications

• Must be available to work nights, weekends, and holidays.
• Complete CCSO training program and certifications within 1 year.

Responsibilities

• Receive and prioritize incoming emergency and administrative calls.
• Operate emergency communications systems, providing information to callers.
• Dispatch sheriff department and county personnel as necessary.
• Monitor state and national messages, tracking weather and officer safety alerts.

Education

High School Diploma or GED

Job description

Cooke County is seeking a highly motivated and detail oriented individual for the position of Public Safety Telecommunications Officer. The candidate must have a High School Diploma or GED and be available to work nights, weekends, and holidays.

Responsibilities

• Receive and prioritize incoming emergency and administrative calls.
• Forward information via computer aided dispatch (CAD) system to fire departments, rescue squads, police departments, state troopers, constables, wildlife services, sheriff’s personnel, and various law enforcement task forces.
• Operate emergency and non‑emergency communications systems, obtain necessary information, give callers direction and instruction if needed.
• Use the Communications Section CAD system to enter and retrieve information from databases such as TCIC/NCIC, Cooke County Computer Systems, NLETS, and other local and state emergency response databases.
• Process, forward, and maintain records and appropriate logs of all complaints and services requested.
• Prepare and distribute photocopies of various materials as requested.
• Confirm warrants and share warrant information with authorities as necessary.
• Dispatch sheriff department and county personnel, including patrol, criminal investigations, special enforcement unit, transport, state troopers, narcotics, TABC, and game wardens.
• Monitor and dispatch proper authorities for alarms received from county buildings.
• Monitor state and national messages through TLETS and NLETS, and track weather and officer safety alerts.
• Run and enter data in state and national databases for stolen goods, wanted persons, protected persons, missing, runaway, or endangered persons.
• Track emergency service personnel’s location.
• Perform other related duties as required.

Qualifications

• High School Diploma or GED.
• Must be available to work nights, weekends, and holidays.
• Within 1 year of assignment, must satisfactorily complete the applicable CCSO training program, obtain Telecommunicator Operator certification by the State of Texas, obtain TCIC/NCIC certification by the State of Texas, and achieve acceptable proficiency levels in the computer aided dispatch and Cooke County criminal justice computer system.

Cooke County is an Equal Opportunity Employer.