Public Safety Telecommunications Officer

cocooketx; Gainesville (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Cooke County is seeking a highly motivated Public Safety Telecommunications Officer to perform specialized radio and communications work, receiving emergency and administrative calls and dispatching information via CAD to multiple agencies. You will operate CAD and monitor state/national databases, maintaining detailed logs and records of all requests.

Requirements include a High School Diploma or GED, and availability to work nights, weekends, and holidays.

Qualifications

• High School Diploma or GED required.
• Must be available to work nights, weekends and holidays.
• Within 1 year, complete CCSO training, Telecommunicator Operator certification, and TCIC/NCIC certification.

Responsibilities

• Receive and prioritize incoming emergency and administrative calls.
• Dispatch information via CAD to fire, police, and other agencies.
• Operate CAD system and enter/retrieve data from state and national databases.
• Monitor alarms and weather and provide caller instruction when needed.
• Maintain logs and records of all services requested and dispatched.

Skills

Attention to detail

Night/Weekend availability

Education

High School Diploma or GED

Tools

CAD system

TCIC/NCIC

TLETS/NLETS

Job description

Cooke County is seeking a highly motivated and detail oriented individual for the position of Public Safety Telecommunications Officer. The Public Safety Telecommunications Officer performs specialized radio and communications work. This position receives incoming emergency and administrative calls, prioritizes calls received, and forwards information via computer aided dispatch system to fire departments, rescue squads, police departments, state troopers, constables, wildlife services, Sheriff's Department personnel, and various law enforcement task forces. Operates emergency and non-emergency communications systems to receive complaints and requests for service by telephone; obtains and dispatches necessary information; gives callers direction and instruction if necessary. Operates the Communications Section CAD system entering and retrieving information to and from numerous databases including TCIC/NCIC, Cooke County Computer Systems, NLETS agencies, and a variety of local and state emergency response databases. Processes, forwards, and maintains records of information obtained or entered; maintains appropriate logs of all complaints and services requested. Prepares photocopies of various materials and distributes as requested. C onfirms warrants as necessary, shares warrant information with authorities as necessary. Dispatches Sheriff Department and county personnel, including patrol, criminal investigations, special enforcement unit, transport, state troopers, narcotics, TABC, and game wardens. Monitors and dispatches proper authorities for alarms received from county buildings. Monitors state and national messages through TLETS and NLETS; monitors weather and officer safety alerts that come through the TLETS/NLETS system. Runs and enters data in the state and national database for stolen goods, wanted persons, protected persons, and missing, runaway, or endangered persons. Tracks emergency service personnel's location. Performs other related duties as required.

High School Diploma or GED required for this position.

Must be available to work nights, weekends, and holidays.

Within 1 year of being assigned to position, must satisfactorily complete applicable CCSO training program; obtain Telecommunicator Operator certification by the State of Texas; obtain TCIC/NCIC certification by the State of Texas and attain acceptable levels of proficiency in the computer Aided Dispatch and Cooke County Criminal Justice Computer System.

Cooke County is an Equal Opportunity Employer