Public Safety Tech Support Specialist

JEFFERSON COUNTY COMMUNICATIONS CENTER AUTHORITY; Golden (CO); In loco; USD 41.000 - 57.000; Tempo pieno

Descrizione del lavoro

Jeffcom seeks a Technical Support Specialist in Golden, CO to ensure availability of mission-critical systems and to resolve help desk tickets for public safety agencies. The role involves CAD-connected services, MDTs, telephony, software, and hardware support with a strong customer-service focus.

The technician will work under the Information Technology Manager, participate in on-call rotations, and maintain confidentiality and professional communication with stakeholders.

Competenze

• High school diploma or equivalent required; associate degree preferred.
• Experience in a Public Safety operations environment preferred.
• Ability to obtain CCIC/NCIC certification within six months of hire.

Mansioni

• Review, resolve, and document assigned Help Desk tickets in a timely manner.
• Troubleshoot technical problems, document anomalies and review error logs; escalate as needed.
• Participate in system maintenance, upgrades and activations; install and repair hardware/software.

Conoscenze

Microsoft Windows

Windows Server

Microsoft Office

SQL databases

Customer service

Public safety environment

Formazione

High school diploma or equivalent

Associate's degree preferred

CCIC/NCIC certification within 6 months

Strumenti

CAD system

Mobile Data Terminals (MDTs) hardware

Descrizione del lavoro

Jeffcom seeks a Technical Support Specialist in Golden, CO to ensure availability of mission-critical systems and to resolve help desk tickets for public safety agencies. The role involves CAD-connected services, MDTs, telephony, software, and hardware support with a strong customer-service focus.

The technician will work under the Information Technology Manager, participate in on-call rotations, and maintain confidentiality and professional communication with stakeholders.