911 Emergency Dispatcher — Calm Under Pressure

Paycom - ATS; Golden (CO); On-site; USD 71,000 - 96,000; Full time

Job summary

Jeffcom is seeking an Emergency Communications Specialist in Golden, CO to operate communications equipment, answer 911 and non-emergency calls, and dispatch police, fire, and medical units 24/7. You will enter precise information into CAD, provide pre-arrival instructions, and support responders across multiple radio channels.

The role requires calm, precise typing, strong communication, and adherence to IAED EMD/EFD protocols.

Qualifications

• High school diploma or equivalent.
• EMD, CPR, EFD, and NCIC/CCIC certifications required within six months of hire.
• CCIC/NCIC certification must be obtainable within six months of hire.

Responsibilities

• Receive and process 911 and non-emergency calls for multiple agencies in Jefferson County.
• Evaluate and prioritize incoming calls; obtain complete information for dispatch.
• Dispatch police, medical, or fire units via CAD and radio; track status and location.

Skills

Typing 40 wpm

CAD system

Two-way radio

Customer service

Education

High school diploma

EMD certification

CPR certification

EFD certification

NCIC/CCIC certification

Tools

CAD system

TDD device

Job description

Jeffcom is seeking an Emergency Communications Specialist in Golden, CO to operate communications equipment, answer 911 and non-emergency calls, and dispatch police, fire, and medical units 24/7. You will enter precise information into CAD, provide pre-arrival instructions, and support responders across multiple radio channels.

The role requires calm, precise typing, strong communication, and adherence to IAED EMD/EFD protocols.