Public Safety Supervisor (NCS) - Baltimore Convention Center

City of Baltimore; Baltimore (MD); On-site; USD 54,000 - 87,000; Full time

Job summary

The City of Baltimore is seeking a Public Safety Supervisor at the Convention Center to lead the security team, schedule staff, and ensure the safety of guests, employees, and the facility. You will prepare and review reports, investigate incidents, and supervise daily operations to maintain order during events.

You must have the ability to enforce policies, work a rotating schedule including weekends, and communicate effectively with leadership and the public.

Qualifications

• High School Diploma or GED is required.
• Five years of security officer experience with at least three years in a supervisory role.
• Equivalent combination of education and experience acceptable.

Responsibilities

• Provides security and safety for guests, employees, property, and the facility.
• Responds to requests for assistance in a courteous manner.
• Monitors movement and conduct of officers and the public during events.
• Enforces rules and maintains order near the Convention Center.
• Reports significant incidents and ensures timely completion of reports.
• Oversees training for Public Safety staff and coordinates event needs.
• Reviews subordinate reports for accuracy and completeness.
• Maintains staff uniforms, equipment, and supplies.

Skills

Good judgment

Diplomacy

Shift work 24/7

Interpersonal skills

Ethics & integrity

Written & verbal communication

Customer service

Computer literacy

Security procedures

Education

High School Diploma or GED

Job description

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&DD, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range: $53,641.00- $87,426.00 Annually

Starting Pay: $53,641.00 Annuall y

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&DD, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary

A Public Safety Supervisor serves as a first line supervisor responsible for scheduling, directing, training, and supervising personnel performing the public safety function for the Convention Center. Public Safety Supervisors prepare reports as needed; investigate and reviews all reported incidents; prepares, completes, and reviews evaluations and other administrative tasks; and provides security and safety for guests, employees, contractors, property, and the facility. Work is performed under the general supervision of the Assistant Director of Public Safety. Routine assignments are carried out in accordance with State, City, and other applicable regulations and codes with established practices and procedures

Essential Functions

• Provides the security and safety of guests, employees, property and the facility.
• Responds to requests for assistance and information in a helpful and courteous manner.
• Monitors and controls movement and conduct of Public Safety Officers and public during events.
• Enforces rules and regulations and maintains order at and in the vicinity of the Convention Center.
• Ensures that personnel react and report their involvement in assignments and activity in accordance with policies and procedures.
• Reports all significant incidents in accordance with established procedures and guidelines.
• Ensures on-going routine activities are accomplished timely.
• Monitors two-way communication console, fire, and life safety systems.
• Provides and/or facilitates the initial and on-going training for Public Safety staff.
• Assists in the preparation, execution, and wrap-up of events of departmental needs as required or directed.
• Provides written reports to Director of Building Services and Assistant Director of Public Safety relative to any personnel issues.
• Conducts daily inspection of the facility.
• Collaborates with Assistant Director regarding attendance monitoring, counsels, and recommends disciplinary action.
• Reviews subordinates’ written reports for accuracy and completeness.
• Ensure staff maintains proper care of uniforms, equipment, and supplies.
• Keeps informed of facility activities to ensure proper scheduling and assignment of staff.
• Conducts briefings with Public Safety staff regarding assignments, activities in the facility, and dissemination of pertinent departmental information.
• Ensure personnel report for duty on time and that shifts are staffed appropriately.
• Performs other related work as required.

Minimum Qualifications

Education: High School Diploma or GED Certification.

AND

Experience: Have five years of security officer experience or related experience, with at least Three years of supervisory experience. *Resume should demonstrate work history and required skills for this position.

OR

Equivalency Notes: Have an equivalent combination of education and experience.

Knowledge, Skills, And Abilities

• Ability to demonstrate good judgment with facility regulations and security policies and practices.
• Ability to diplomatically and tactfully resolve difficult and sensitive situations.
• Ability to work rotating shifts including weekends and holidays to provide 24/7 coverage.
• Possess strong interpersonal skills to foster a welcoming, effective, and efficient environment for clients, guests, contractors, employees, and co-workers.
• Possess exceptional ethics, honesty, and integrity as well as respect for confidentiality.
• Possess excellent written and oral communication skills.
• Possess strong customer/guest service skills.
• Computer literate with working knowledge of general Microsoft Office programs.
• Knowledge of departmental safety and security procedures and practices.

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER