Senior Social Services Coordinator - Baltimore City Health Department

City of Baltimore; Baltimore (MD); On-site; USD 49,000 - 59,000; Full time

Job summary

The City of Baltimore seeks a Senior Social Services Coordinator to review, monitor and process a variety of complex client cases involving social, health, vocational, rehabilitation or related services for City residents. Work includes directing staff in case handling and operates under general supervision in homes, health clinics and neighborhood settings.

Minimum qualifications include a bachelor’s degree in vocational rehabilitation, health or human services, nursing or closely related field

Qualifications

• Bachelor’s degree in vocational rehabilitation, health or human services, nursing or closely related health or social service field.
• Three years of experience coordinating, monitoring and processing cases involving health, social, vocational or rehabilitation services.
• Equivalency acceptable for education/experience.

Responsibilities

• Review, monitor and process complex client cases for City residents.
• Provide work direction to staff in case handling.
• Operate in homes, health clinics and neighborhood settings.
• Coordinate responses from multiple agencies and resources.

Skills

Case management

Communication

Interviews & investigations

Staff supervision

Resource coordination

Education

Bachelor’s degree in vocational rehabilitation/health or human services

Job description

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Salary Range

$48,814.00 - $58,881.00 Annually

Starting Pay

$48,814.00 Annually

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary

A Senior Social Services Coordinator reviews, monitors and processes a variety of complex client cases involving the provision of social, health, vocational, rehabilitation or related services to City residents. Work of this class involves providing work direction to staff members in the processing and handling of casework. Incumbents receive general supervision from a technical superior. Employees in this class work a conventional workweek. Work is performed in homes, health clinics and neighborhood communities where there may be exposure to dangerous or unsanitary conditions, hostile individuals and groups or contagious diseases. Work requires minimal physical exertion.

Minimum Qualifications

Education: A bachelor’s degree from an accredited college or university in vocational rehabilitation, health or human services, nursing or a closely related health or social service field.

AND

Experience: Have three years of experience in coordinating, monitoring and processing cases involving the provision of health, social, vocational or rehabilitation services to clients.

OR

Equivalency Notes: Have an equivalent combination of education and experience.

Knowledge, Skills, & Abilities

• Knowledge of the functions, resources and services of public and private community, social service and health agencies.
• Knowledge of individual, age and other specific group and community needs and available resources.
• Knowledge of social, public health, medical, rehabilitation and educational resources.
• Knowledge of interviewing and investigational techniques.
• Skill in maintaining confidential, accurate and detailed client case information and records.
• Skill in conducting and processing multiple case assignments simultaneously.
• Skill in motivating others to follow a designated regimen or course of action and to effect behavior modifications.
• Skill in reviewing and analyzing client records and evaluating the implementation and progress of recommended care or strategies to ensure that progress, recovery or treatment complies with professional standards.
• Skill in coordinating responses and work efforts from multiple public and private agencies, institutions and community resource organizations.
• Skill in collecting, reviewing and analyzing client case records in order to make recommendations on ways to simplify reporting and documentation practices and procedures.
• Ability to communicate effectively, both orally and in writing.
• Ability to disseminate information and to explain City, State and private institutional services and programs to individuals, business and community groups.
• Ability to establish and maintain effective liaisons with people of varied backgrounds, including clients, families, neighbors, government representatives and public and private community, institutions, service providers and personnel.
• Ability to provide work directions and advice to staff on work procedures, client handling, problem identification resolution, case processing and resource utilization.
• Ability to deal with emergency or crisis situations with calm, tact and dispatch.
• Ability to operate and utilize standard business pc equipment and software programs.
• Ability to train others in work processes and procedures.

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a mandatory six-month probation.

Eligibility

Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.

Education Accreditation

Applicants’ education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at www.naces.org.

Selection Process

All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order.

Examination Process

Applicants must provide sufficient information on their application to show that they meet the minimum qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application.

Financial Disclosure

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. The initial financial disclosure must be submitted within 30 days of hire.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact Human Resources directly. Do not attach your request for accommodation to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER