Public Safety IT & Automation Specialist

CONFIRE Joint Powers Authority (CA); Rialto (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

CONFIRE Joint Powers Authority (CA) seeks an Automated Systems Technician to provide end-user support, troubleshoot systems, coordinate equipment, train staff, and maintain automated processes for public safety communications and emergency response. The position is primarily based at CONFIRE's Rialto office, with occasional work at Hesperia or San Bernardino centers.

You will collaborate with staff, vendors, and technology partners to ensure reliable technology services, strong security, and

Qualifications

• 1 year of technical support, systems administration, help desk, or related IT experience.
• Experience supporting public safety, emergency communications, EMS, fire service, dispatch, or local government technology systems is a plus.
• Experience troubleshooting Windows OS, Microsoft 365 apps, SharePoint, Teams, and Azure services.

Responsibilities

• Provide technical support, training, and operational assistance for automated information systems.
• Coordinate installation, configuration, maintenance, and testing of computer hardware and software.
• Monitor system performance and reliability, identify issues, and recommend improvements.
• Develop reports, dashboards, and training materials; assist with documentation and user guides.
• Train employees in business applications and automated systems; maintain data security and access controls.
• Collaborate with vendors and technology partners to implement solutions and resolve issues.
• Gather requirements for system enhancements and technology initiatives.

Skills

Technical support

Troubleshooting

Training

Documentation

Customer service

Communication

Problem solving

Vendor coordination

Education

Associate's degree in Information Systems, Computer Science, IT, or related field

30 semester units or equivalent in information technology or related coursework

Tools

CAD systems

RMS

HRIS/Payroll systems

Enterprise business applications

Job description

CONFIRE Joint Powers Authority (CA) seeks an Automated Systems Technician to provide end-user support, troubleshoot systems, coordinate equipment, train staff, and maintain automated processes for public safety communications and emergency response. The position is primarily based at CONFIRE's Rialto office, with occasional work at Hesperia or San Bernardino centers.

You will collaborate with staff, vendors, and technology partners to ensure reliable technology services, strong security, and