Automated Systems Technician

CONFIRE Joint Powers Authority (CA); Rialto (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

CONFIRE Joint Powers Authority (CA) seeks an Automated Systems Technician to provide end-user support, troubleshoot systems, coordinate equipment, train staff, and maintain automated processes for public safety communications and emergency response. The position is primarily based at CONFIRE's Rialto office, with occasional work at Hesperia or San Bernardino centers.

You will collaborate with staff, vendors, and technology partners to ensure reliable technology services, strong security, and

Qualifications

• 1 year of technical support, systems administration, help desk, or related IT experience.
• Experience supporting public safety, emergency communications, EMS, fire service, dispatch, or local government technology systems is a plus.
• Experience troubleshooting Windows OS, Microsoft 365 apps, SharePoint, Teams, and Azure services.

Responsibilities

• Provide technical support, training, and operational assistance for automated information systems.
• Coordinate installation, configuration, maintenance, and testing of computer hardware and software.
• Monitor system performance and reliability, identify issues, and recommend improvements.
• Develop reports, dashboards, and training materials; assist with documentation and user guides.
• Train employees in business applications and automated systems; maintain data security and access controls.
• Collaborate with vendors and technology partners to implement solutions and resolve issues.
• Gather requirements for system enhancements and technology initiatives.

Skills

Technical support

Troubleshooting

Training

Documentation

Customer service

Communication

Problem solving

Vendor coordination

Education

Associate's degree in Information Systems, Computer Science, IT, or related field

30 semester units or equivalent in information technology or related coursework

Tools

CAD systems

RMS

HRIS/Payroll systems

Enterprise business applications

Job description

CONFIRE, JPA is recruiting for an Automated Systems Technician who will be responsible for providing end-user assistance, system troubleshooting, equipment coordination, technical training, and support for business applications and automated processes. This position requires technical knowledge of computer systems, software applications, automated technologies, and user support practices to ensure the effective operation of systems that support public safety communications, emergency response operations, administrative services, and business functions. The Automated Systems Technician works collaboratively with internal staff, member agencies, vendors, and technology partners to maintain reliable, efficient, and accessible technology services. The primary work location for this position is CONFIRE's Rialto Office; however, you may occasionally be required to work at the communications centers in Hesperia or San Bernardino.

CONDITIONS OF EMPLOYMENT

Work Availability: Must be available to work a flexible schedule, including evenings, weekends, and holidays as needed, to support critical infrastructure and respond to network incidents. Must be available to report to CONFIRE facilities in Rialto or Hesperia as required.

On-Call and Emergency Response: Participation in an on-call rotation is required. The role may necessitate returning to work outside of regular hours to respond to network outages or mission-critical issues.

Travel: Travel between CONFIRE sites and member agency locations may be required. A valid California driver license and proof of automobile liability insurance must be presented at time of hire and maintained throughout employment.

JOB DESCRIPTION

Under general supervision, provides technical support, training, troubleshooting, and operational assistance for automated information systems and related technology resources. Serves as a liaison between end users, vendors, and information technology providers to ensure reliable system performance, business continuity, and effective use of technology. Assists with system implementation, enhancement, documentation, reporting, and user support while maintaining the security and integrity of agency data and systems.

Duties may include, but are not limited to, the following:

1. Serve as a liaison with technology providers, vendors, consultants, and support organizations to coordinate implementation, maintenance, and operation of automated systems.
2. Receive, evaluate, prioritize, and document requests for technical support; troubleshoot and resolve hardware, software, network, peripheral, and system-access issues.
3. Coordinate or perform installation, configuration, maintenance, and testing of computer hardware, software applications, mobile devices, printers, and related equipment.
4. Monitor system performance and reliability; identify operational issues and recommend solutions to improve efficiency and service delivery.
5. Assist with system modifications, report development, screen and form design, menu configuration, and implementation of packaged software solutions.
6. Train employees in the effective use of business applications, databases, automated systems, and related technology tools.
7. Develop and maintain user guides, procedural manuals, technical documentation, and training materials.
8. Support system security initiatives by maintaining user access controls, safeguarding confidential information, and ensuring compliance with agency policies and applicable regulations.
9. Consult with departmental staff to identify business needs, operational requirements, workflow improvements, and technology solutions.
10. Assist with gathering and documenting requirements for system enhancements, upgrades, and new technology initiatives.
11. Review and validate system output, reports, and test data to ensure accuracy, completeness, and compliance with operational requirements.
12. Coordinate acquisition, inventory, deployment, and lifecycle management of technology assets and software licenses.

1. Research emerging technologies and recommend solutions that improve operational effectiveness, efficiency, and customer service.
2. Prepare technical reports, correspondence, project documentation, and records related to system operations and support activities.
3. May provide lead direction, training, or technical guidance to support personnel and end users.
4. Perform related duties and special projects as assigned.

EDUCATION

Associate's degree in Information Systems, Computer Science, Information Technology, Business Information Systems, or a closely related field;

-OR-

Thirty (30) semester units or equivalent quarter units in information technology, computer applications, management information systems, or related coursework.

EXPERIENCE

One (1) year of experience providing technical support, systems administration assistance, help desk support, automated systems support, information systems operations, business application support, or closely related information technology experience.

Substitution: Additional qualifying experience may substitute for education on a year-for-year basis.

The ideal candidate will possess one or more of the following:

• Experience supporting public safety, emergency communications, EMS, fire service, dispatch, or local government technology systems.
• Experience administering or supporting computer-aided dispatch (CAD), records management systems (RMS), scheduling, payroll, HRIS, financial, or enterprise business applications.
• Experience troubleshooting Windows operating systems, Microsoft 365 applications, SharePoint, Teams, and Azure-based services.
• Experience supporting printers, scanners, mobile devices, wireless technologies, and network-connected equipment.
• Experience developing reports, queries, dashboards, or business-process automation tools.
• Knowledge of cybersecurity best practices, user account management, and data security principles.
• Experience creating technical documentation, user guides, standard operating procedures, and training materials.
• Strong customer service, communication, and problem-solving skills.
• Ability to communicate technical concepts effectively to non-technical users.
• Experience coordinating with vendors and third-party technology providers.
• Possession of industry certifications such as CompTIA A+, Network+, Security+, Microsoft, ITIL, or related certifications is desirable.

KNOWLEDGE OF

• Principles and practices of information technology support and troubleshooting.
• Computer hardware, software, operating systems, and peripheral equipment.
• Business applications, databases, and automated information systems.
• Technology security, data protection, and access-control practices.
• Technical training methods and documentation practices.
• Project coordination and problem-resolution techniques.
• Modern office software and productivity applications.

ABILITY TO

• Diagnose and resolve technical problems independently.
• Analyze workflows and identify opportunities for automation and improvement.
• Communicate effectively with users, management, vendors, and technical staff.
• Organize and prioritize multiple assignments and deadlines.
• Prepare clear technical documentation and reports.
• Train users with varying levels of technical knowledge.
• Maintain confidentiality of sensitive information.
• Work collaboratively in a customer-service-oriented environment.