Public Safety Information Center Clerk — Civic Impact

City of Hampton; Hampton (VA); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Virginia Retirement System

Healthcare insurance

Paid leave

Life insurance

Employee assistance program

Résumé du poste

The City of Hampton is seeking an Information Center Clerk to provide customer support services to law enforcement officers, citizens and agencies nationwide. This class works under close supervision according to set procedures.

Minimum qualifications include a high school diploma or GED, and at least three months of customer relations experience emphasizing direct customer contact and problem resolution. A Police Department background check, polygraph, and drug screens are required, plus a

Qualifications

• Requires High School graduation or GED equivalent.
• Three months customer relations experience including direct customer contact and problem identification/resolution preferred.
• Will be required to successfully complete a Police Department background investigation including a polygraph and preemployment screening for controlled substances.
• Must possess a valid driver’s license and maintain a satisfactory driving record per city criteria.
• Must be able to obtain a VCIN certification within internal guidelines.

Responsabilités

• Provide customer support services to law enforcement officers, citizens and agencies nationwide.
• Operate under close supervision according to set procedures.

Connaissances

Direct customer contact

Problem identification and resolution

Effective communication

Formation

High School diploma or GED

Description du poste

The City of Hampton is seeking an Information Center Clerk to provide customer support services to law enforcement officers, citizens and agencies nationwide. This class works under close supervision according to set procedures.

Minimum qualifications include a high school diploma or GED, and at least three months of customer relations experience emphasizing direct customer contact and problem resolution. A Police Department background check, polygraph, and drug screens are required, plus a