Public Safety & Hospital Communications Specialist

College of Pastoral Supervision and Psychotherapy; Pinehurst (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

FirstHealth is seeking a Communications Specialist to answer and direct calls in a courteous, efficient manner and to support physicians, staff and patients. The role emphasizes accurate information sharing, on-call schedule management, and safe handling of emergencies across hospital operations.

The ideal candidate will have a high school diploma, 1–2 years in communications or dispatch, and relevant certifications or the ability to obtain them within three months.

Qualifications

• High School Diploma required; 1–2 years in communications/dispatching preferred.
• DCI operator and NC DOJ telecommunicator certification/equivalent or ability to obtain within three months.

Responsibilities

• Answer and direct calls in a polite, efficient manner.
• Process calls promptly and professionally; review on‑call schedules for accuracy.
• Share updated information and on‑call changes with co‑workers across entities.
• Route emergency calls, codes, and alarms appropriately; monitor security systems.

Skills

Customer service

Communication skills

Multitasking

Calm under pressure

Computer skills

Judgment

Education

High School Diploma

DCI operator

NC DOJ telecommunicator certification

Job description

FirstHealth is seeking a Communications Specialist to answer and direct calls in a courteous, efficient manner and to support physicians, staff and patients. The role emphasizes accurate information sharing, on-call schedule management, and safe handling of emergencies across hospital operations.

The ideal candidate will have a high school diploma, 1–2 years in communications or dispatch, and relevant certifications or the ability to obtain them within three months.