Public Safety Equipment Technician I

City of Frisco; Frisco (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

City of Frisco Police Department seeks a skilled technician to set up, install, maintain, and troubleshoot emergency equipment and MDC software for patrol vehicles. The role involves on-site support, vendor coordination, and updating hardware and software systems to ensure reliable operations.

The position requires a High School Diploma or GED, EVT L-1 certification within one year, and a valid Texas driver’s license. Some after-hours work and on-call responsibilities may apply.

Qualifications

• Knowledge of hardware, software and peripheral equipment maintenance, repair, setup, modification and troubleshooting methods, practices, and procedures.
• Must be knowledgeable with Mobile Digital Computer (MDC) application concepts and practices.
• Knowledge of customer service and training methods and practices.
• Knowledge of City policies and procedures.
• Skill in responding, troubleshooting, and resolving technical automated management information systems issues over the telephone, electronically or on site.
• Skill in troubleshooting patrol vehicle electrical systems as related to emergency systems.
• Skill in implementing departmental procedures and objectives
• Skill in resolving customer complaints and concerns.
• Skill in using power tools, meters, and small tools.

Responsibilities

• Sets up, installs, upgrades, maintains, troubleshoots, and modifies emergency equipment and hardware and software for patrol vehicles.
• Removes and decommissions squads to prepare for transfer or auction.
• Provides end-user support on MDC, in-car video and lighting systems.
• Analyzes and troubleshoots siren, emergency lighting, wiring, hardware, and peripheral failures.
• Documents, maintains, upgrades, or replaces emergency equipment hardware and software systems.

Skills

Hardware maintenance

Software troubleshooting

Customer service

End-user support

Problem solving

Electrical systems troubleshooting

Tool usage (power meters)

Education

High School Diploma or GED

EVT L-1 Certification within 1 year

State driver’s license

Tools

MDC software

Police vehicle electrical systems

Job description

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description.

Essential Job Functions

• Sets up, installs, upgrades, maintains, troubleshoots, and modifies emergency equipment and hardware and software for patrol vehicles.
• Removes and decommissions squads to make ready to transfer to other divisions and auction.
• Provides support to end users on a variety of issues from MDC, in car video and lighting systems.
• Analyzes and troubleshoots siren, emergency lighting and wiring, hardware, and computer peripheral failures.
• Documents, maintains, upgrades, or replaces emergency equipment hardware and software systems.
• Upgrades MDC software as required for emergency equipment operation.
• Installs and configures emergency equipment operating systems. Manages equipment problems to ensure timely and complete resolution.
• Works with end users and end user groups to evaluate and solve technical problems.
• Provides computer help desk and on-site assistance to end users in troubleshooting and resolving emergency police equipment, programs, utilization, or modification issues.
• Conducts research of technical materials, professional journals, publications and vendor materials to maintain and update knowledge of the information technology field, complete assigned or special assignments, review and recommend additional modifications, upgrades or new hardware to meet the needs and improve the efficiency and effectiveness of the City of Frisco Police Department emergency equipment systems.

Other Important Duties

• May be required to work some evenings and weekends and to provide on-call support/assignment.
• May be required to attend meetings, conferences, and training.
• Performs other related duties as assigned.
• Regular and consistent attendance for the assigned work hours is essential.

Knowledge, Skills, And Abilities

• Knowledge of hardware, software and peripheral equipment maintenance, repair, setup, modification and troubleshooting methods, practices, and procedures.
• Must be knowledgeable with Mobile Digital Computer (MDC) application concepts and practices.
• Knowledge of customer service and training methods and practices.
• Knowledge of City policies and procedures.
• Skill in responding, troubleshooting, and resolving technical automated management information systems issues over the telephone, electronically or on site.
• Skill in troubleshooting patrol vehicle electrical systems as related to emergency systems.
• Skill in implementing departmental procedures and objectives
• Skill in resolving customer complaints and concerns.
• Skill in using power tools, meters, and small tools.

Education, Experience, And Certifications/Licenses

• High School Diploma or G.E.D.
• One (1) year of experience troubleshooting police vehicle emergency systems, preferred.
• EVT L-1 Law Enforcement Vehicle Installation Certification required within one (1) year after entering position.
• May be required to obtain additional applicable technology certifications.
• Must pass a pre-employment drug screen, polygraph, psychological examination, physical agility test, criminal background check and MVR check.
• Must possess a valid State of Texas Driver’s License.

Environmental Factors And Conditions

• Work is performed in office and on-site environments occasionally outside or within equipment bay.
• May be subject to exposure to extreme weather conditions when loading, unloading, transporting, or installing automated Police Emergency Equipment Systems.
• May be required to work in enclosed/cramped spaces, dusty conditions, and low-light conditions.
• May be subject to electrical currents and electrical shock.