Public Safety EMS Dispatcher — 24/7 Critical Call Center

Emergency Telecommunicator Services; Mystic (GA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Continuing education

Shift premiums

Job summary

Emergency Telecommunicator Services in Mystic, GA seeks an Emergency Medical Dispatcher to manage 911 communications, gather critical patient and incident details, and coordinate EMS resources. The role emphasizes accurate data collection, protocol-based guidance, and timely escalation.

The position requires strong communication, calm decision-making under pressure, and the ability to work with a certified dispatch system, potentially with training or certification provided by the employer.

Qualifications

• High school diploma or equivalent required; EMT certification may be preferred depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Communication skills

Multitasking

Calm under pressure

Education

High school diploma or equivalent

Tools

EMD protocol system

Job description

Emergency Telecommunicator Services in Mystic, GA seeks an Emergency Medical Dispatcher to manage 911 communications, gather critical patient and incident details, and coordinate EMS resources. The role emphasizes accurate data collection, protocol-based guidance, and timely escalation.

The position requires strong communication, calm decision-making under pressure, and the ability to work with a certified dispatch system, potentially with training or certification provided by the employer.