Public Safety Emergency Communicator

Public Safety Dispatch Network; Brant Rock (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave and professional resources

Job summary

Public Safety Dispatch Network in Ocean Bluff, MA, seeks skilled Public Safety Dispatcher/Telecommunicator to manage emergency and nonemergency requests. The role blends information flow, technology, and rapid decision-making to inform callers and responders.

Responsibilities include operating CAD, radio and mapping systems, prioritizing incidents, and coordinating resources while maintaining records and ensuring security compliance.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks.
• Required certifications depend on the services handled and the jurisdiction’s training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information‑security requirements

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma or equivalent

Tools

CAD systems

Telephone/Radio systems

Job description

Public Safety Dispatch Network in Ocean Bluff, MA, seeks skilled Public Safety Dispatcher/Telecommunicator to manage emergency and nonemergency requests. The role blends information flow, technology, and rapid decision-making to inform callers and responders.

Responsibilities include operating CAD, radio and mapping systems, prioritizing incidents, and coordinating resources while maintaining records and ensuring security compliance.