Public Safety Emergency Communications Dispatcher

City of Hoover; Hoover (AL); On-site; USD 29,572 - 42,118; Full time

Job summary

The City of Hoover is seeking an Emergency Communications Officer responsible for receiving and processing emergency and non-emergency calls. This role requires operating various communication equipment to relay critical information to public safety agencies, maintaining professionalism in high-stress situations, and providing exceptional customer service. Candidates must possess a High School Diploma or GED, with experience in customer service preferred. Bilingual abilities in Spanish and an Associate's degree in a related field are beneficial.

Qualifications

• Must have a valid driver's license and city driver's permit.
• Ability to pass a thorough background check and pre-employment screenings.
• Capable of working varied shifts including nights and weekends.

Responsibilities

• Answer emergency and non-emergency calls and route them appropriately.
• Dispatch police, fire, and EMS units as needed.
• Maintain communication with field units and monitor their status.

Skills

Customer service experience

Computer operation skills

Bilingual (Spanish)

Education

High School Diploma or GED

Associate’s degree in relevant field

Tools

Computer Aided Dispatch (CAD)

Multi-line phone system

Job description

The City of Hoover is seeking an Emergency Communications Officer responsible for receiving and processing emergency and non-emergency calls. This role requires operating various communication equipment to relay critical information to public safety agencies, maintaining professionalism in high-stress situations, and providing exceptional customer service. Candidates must possess a High School Diploma or GED, with experience in customer service preferred. Bilingual abilities in Spanish and an Associate's degree in a related field are beneficial.