24/7 Emergency Communications Dispatcher

Hooveralabama; Idaho; On-site; USD 30,000 - 42,000; Full time

Job summary

City of Hoover seeks an Emergency Communications Officer to handle emergency and non-emergency calls, dispatch police, fire, and EMS, and coordinate radio and CAD communications. The ECO will ensure accurate records and professional communication in high-pressure situations.

Qualifications include a high school diploma, 1+ year in a related field, keyboarding and test passing, and required certifications PST 1, EMD, and BLS CPR prior to training completion; a valid Hoover Driver's Permit and

Qualifications

• High School Diploma or GED.
• 1+ year of full-time experience in a related field.
• Ability to operate a computer and navigate various programs.
• Ability to pass keyboarding and job simulation test.
• Must obtain PST 1, EMD, and BLS CPR certifications before training completion.
• Valid driver's license and Hoover Driver's Permit.
• Ability to pass background checks and pre-employment screening.
• Ability to work varied shifts including nights, weekends and holidays.

Responsibilities

• Answer emergency and non-emergency calls and route appropriately.
• Dispatch police, fire, and EMS units per procedures.
• Maintain radio communication with field units and monitor status.
• Enter call details and responder activity into CAD system.
• Operate CAD, mapping systems, and the multi-line phone system.
• Perform system checks and report malfunctions.
• Provide excellent customer service to the public.

Skills

Keyboarding

Computer literacy

Communication under pressure

Education

High School Diploma or GED

Tools

CAD system

Mapping systems

Multi-line phone system

Radio communications

Job description

City of Hoover seeks an Emergency Communications Officer to handle emergency and non-emergency calls, dispatch police, fire, and EMS, and coordinate radio and CAD communications. The ECO will ensure accurate records and professional communication in high-pressure situations.

Qualifications include a high school diploma, 1+ year in a related field, keyboarding and test passing, and required certifications PST 1, EMD, and BLS CPR prior to training completion; a valid Hoover Driver's Permit and