Public Safety Dispatcher & Telecommunicator

Public Safety Dispatch Network; Pittsfield (MA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Job summary

Public Safety Dispatch Network in Adams, MA seeks skilled Public Safety Dispatchers and Telecommunicators to manage information flow between the public and emergency responders. This role blends communication, technology, and careful decision-making as you organize incoming data, verify locations, and coordinate with agencies during demanding shifts.

Applicants should have a high school diploma and strong typing, listening, and communication skills.

Qualifications

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Education

High school diploma

Job description

Public Safety Dispatch Network in Adams, MA seeks skilled Public Safety Dispatchers and Telecommunicators to manage information flow between the public and emergency responders. This role blends communication, technology, and careful decision-making as you organize incoming data, verify locations, and coordinate with agencies during demanding shifts.

Applicants should have a high school diploma and strong typing, listening, and communication skills.