Public Safety Dispatcher - Recruit

City of Sugar Land, TX; Paynes (TX); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

TMRS pension with 2:1 city match

Paid holidays and vacation

Wellness programs and EAP

Professional development & careerAdv

Job summary

The City of Sugar Land is hiring a full-time Public Safety Dispatcher - Recruit in our Public Safety Dispatch Department. You will respond to emergencies and non-emergency calls, dispatch Police and Fire, and operate State and national computer systems.

This role requires a high school diploma and prospective certifications. Ideal candidates have 1 year of heavy customer service/dispatching experience (or 4 years of military service) and must obtain TCIC/NCIC within 6 months and TCOLE within 1

Qualifications

• High School Diploma or GED required.
• 1 year experience in a heavy customer service/dispatching environment or 4 years military service preferred.
• Must be capable of certification by the Texas Department of Public Safety in TCIC/NCIC within 6 months of employment.
• Must be capable of being certified as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE) within one year.

Responsibilities

• Assist citizens by gathering information using multi-channel phone systems, TDD, and other communications equipment, handling 911 and non-emergency calls for Police, Fire, EMS, and others.
• Provide Police and Fire dispatch through radio communications and prompt relay of information to personnel.
• Verify records and relay information between Police and Fire personnel in the computer system and other records.
• Operate State and Nationwide computer systems (SETCIC, TLETS, NLETS) and retrieve information.
• Maintain records, logs, and filing systems as required by policy or directive.
• Serve as communication link in Emergency Management events such as natural disasters.
• Receive entry-level training in Telecommunications operations and procedures.
• Regular on-site attendance is an essential function of this position.
• Remain an essential employee before, during, and after emergencies.

Education

High School Diploma or GED

Job description

Shape What's Next for Sugar Land!

The City of Sugar Land is seeking a full-time Public Safety Dispatcher - Recruit in our Public Safety Dispatch Department!

About the City of Sugar Land

The City of Sugar Land serves over 110,000 residents and is known for its high quality of life and commitment to innovation. Our team is driven by service, collaboration, and a shared goal of making our community even better.

At the City of Sugar Land, we’re building a high-performing, innovative community where employees are empowered to make an impact. You’ll join a collaborative team, enjoy strong benefits from day one, and have real opportunities to grow your career.

We follow our BLAZE values by encouraging bold ideas, fostering a supportive and collaborative team, adapting to change, holding ourselves to high standards, and empowering employees to grow, contribute, and make a meaningful impact..

What We Offer

• A competitive Medical, Dental, and Vision insurance package with coverage starting Day 1
• TMRS pension with 2:1 city match; 457(b) options
• Paid holidays and vacation (up to 160 hours at 11 years with the City)
• Wellness programs, mental health resources, and an EAP
• Grow your career with professional development programs, training opportunities, and career advancement through our Gold Standard People Development Division.

What We Pay

Starting Pay: $26.77 per hour

• Annual salary increases up to max ($39.70/$$82,576) in Step 10.
• Pay for Performance Awards up to $4,000 per Year

Incentive pay for education

• Associate’s Degree - $600 annually
• Bachelor’s Degree - $1200 annually
• Master’s Degree - $1800 annually

Plus, Incentive pay for TCOLE Certificates

• TCOLE Intermediate Certificate - $600 annually
• TCOLE Advanced Certificate - $1,200 annually
• TCOLE Master Certificate - $1,800 annually

Summary of Requirements

In this position your work is performed in accordance with policy and procedural directives of the agency and under the direction of a Public Safety Dispatch Shift Supervisor. The purpose of this position is to respond to complaints and emergency situations within the City limits and extra territorial jurisdiction. This is accomplished by assisting citizens in need of both emergency and non-emergency services. Duties include providing Police and Fire dispatch, operating State and Nationwide computer systems, maintaining records, logs and filing systems, and interfacing with other City employees and citizens.

As a Dispatcher Recruit, you will:

• Assist citizens in need by gathering information using multi-channel phone systems, TDD and other communications equipment, answering 911 and non-emergency phone calls for Police, Fire, EMS and others, using the CAD system to enter and retrieve information, processing and forwarding calls as required using computer and phone systems.
• Provide Police and Fire dispatch services by maintaining radio communications, broadcasting gathered information to Police and Fire personnel based on needs of the request for service.
• Verify records and relays information from Police and Fire personnel in the computer system and other records.
• Operate State and Nationwide computer systems, including SETCIC, TLETS and NLETS, by maintaining and retrieving information in the database.
• Maintain records, logs and filing systems as required by departmental policy, law, or other rule or directive.
• Serve as a communication link in Emergency Management events such as natural disasters, etc.
• Receive entry-level training in Telecommunications operations and procedures.
• Regular on-site attendance is an essential function of this position.
• Required to work as an essential employee before, during and after an emergency or disaster, whether natural or acts of war.
• Stay abreast of, and comply with, all City and departmental policies and procedures.
• Perform other duties and responsibilities as are necessary for the efficient operation of the division and/or shift as defined by the lead dispatcher on duty, Public Safety Dispatch Shift Supervisor, or other superior officer.

What You Bring

Formal Education

• High School Diploma or GED Certificate required.

Relatable Work Experience

• One (1) year experience in a heavy customer service and/or dispatching environment that would include multi-tasking, or 4 years of military service with an honorable discharge is preferred.

Training (License and/or Certification)

• Must be capable of being certified by the Texas Department of Public Safety in TCIC/NCIC operations within 6 months of employment or assignment. Must be capable of being certified as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE) within one (1) year of employment or assignment.

Additional Information

The citizens of Sugar Land depend on City employees before, during and after an emergency or disaster to provide or restore essential public services for the health, safety and quality of life for our community. In the event of a wide scale emergency that could impact our community, all employees must be ready to assist in managing the crisis and will be considered essential for the continuity of governmental operations.

Our success is achieved by the courage to do things differently and accept that failure will occur on the path to innovation.

The City of Sugar Land is an equal Opportunity employer.