Dispatcher - Recruit

City of Maypearl; Sugar Land (TX); On-site; USD 55,000 - 82,000; Full time

Job summary

The City of Sugar Land is seeking a full-time Public Safety Dispatcher - Recruit in our Public Safety Dispatch Department. You will provide Police and Fire dispatch, operate CAD, STATE and nationwide systems, and support emergency communications in a busy city environment.

Ideal candidates bring strong customer service, multi-tasking ability, and willingness to obtain TCIC/NCIC and TCOLE certifications. Regular on-site presence and readiness during emergencies are essential.

Qualifications

• High School Diploma or GED Certificate required.
• Minimum 1 year in a heavy customer service or dispatching role, or 4 years of military service.
• Must obtain TCIC/NCIC certification within 6 months and TCOLE certification within 1 year.

Responsibilities

• Provide Police and Fire dispatch via CAD and multi-channel systems.
• Maintain radio communications and relay information to responders.
• Operate state and nationwide computer systems and manage records.
• Support Emergency Management and stay on-site as required.
• Assist in 911 and non-emergency calls for Police, Fire, EMS and others.

Skills

Customer service

Dispatching

Multi-tasking

Education

High School Diploma or GED

Tools

CAD system

TCIC/NCIC operations

SETCIC/NLETS/TLETS

Job description

Shape What's Next for Sugar Land!

The City of Sugar Land is seeking a full-time Public Safety Dispatcher - Recruit in our Public Safety Dispatch Department!

About the City of Sugar Land

The City of Sugar Land serves over 110,000 residents and is known for its high quality of life and commitment to innovation. Our team is driven by service, collaboration, and a shared goal of making our community even better.

At the City of Sugar Land, we’re building a high-performing, innovative community where employees are empowered to make an impact. You’ll join a collaborative team, enjoy strong benefits from day one, and have real opportunities to grow your career.

We follow our BLAZE values by encouraging bold ideas, fostering a supportive and collaborative team, adapting to change, holding ourselves to high standards, and empowering employees to grow, contribute, and make a meaningful impact..

What We Offer

• A competitive Medical, Dental, and Vision insurance package with coverage starting Day 1
• TMRS pension with 2:1 city match; 457(b) options
• Paid holidays and vacation (up to 160 hours at 11 years with the City)
• Wellness programs, mental health resources, and an EAP
• Grow your career with professional development programs, training opportunities, and career advancement through our Gold Standard People Development Division.

What We Pay

• Starting Pay: $26.77 per hour

Annual salary increases up to max ($39.70/$$82,576) in Step 10.
Pay for Performance Awards up to $4,000 per Year

Incentive pay for education

• Associate’s Degree - $600 annually
• Bachelor’s Degree - $1200 annually
• Master’s Degree - $1800 annually

Plus, Incentive pay for TCOLE Certificates

• TCOLE Intermediate Certificate - $600 annually
• TCOLE Advanced Certificate - $1,200 annually
• TCOLE Master Certificate - $1,800 annually
• Examples Of Essential Duties:

Summary of Duties:

In this position your work is performed in accordance with policy and procedural directives of the agency and under the direction of a Public Safety Dispatch Shift Supervisor. The purpose of this position is to respond to complaints and emergency situations within the City limits and extra territorial jurisdiction. This is accomplished by assisting citizens in need of both emergency and non-emergency services. Duties include providing Police and Fire dispatch, operating State and Nationwide computer systems, maintaining records, logs and filing systems, and interfacing with other City employees and citizens.

As a Dispatcher Recruit, you will:

• Assist citizens in need by gathering information using multi-channel phone systems, TDD and other communications equipment, answering 911 and non-emergency phone calls for Police, Fire, EMS and others, using the CAD system to enter and retrieve information, processing and forwarding calls as required using computer and phone systems.
• Provide Police and Fire dispatch services by maintaining radio communications, broadcasting gathered information to Police and Fire personnel based on needs of the request for service.
• Verify records and relays information from Police and Fire personnel in the computer system and other records.
• Operate State and Nationwide computer systems, including SETCIC, TLETS and NLETS, by maintaining and retrieving information in the database.
• Maintain records, logs and filing systems as required by departmental policy, law, or other rule or directive.
• Serve as a communication link in Emergency Management events such as natural disasters, etc.
• Receive entry-level training in Telecommunications operations and procedures.
• Regular on-site attendance is an essential function of this position.
• Required to work as an essential employee before, during and after an emergency or disaster, whether natural or acts of war.
• Stay abreast of, and comply with, all City and departmental policies and procedures.
• Perform other duties and responsibilities as are necessary for the efficient operation of the division and/or shift as defined by the lead dispatcher on duty, Public Safety Dispatch Shift Supervisor, or other superior officer.

Typical Qualifications:

What You Bring:

Formal Education:

• High School Diploma or GED Certificate required.

Relatable Work Experience:

• One (1) year experience in a heavy customer service and/or dispatching environment that would include multi-tasking, or 4 years of military service with an honorable discharge is preferred.

Training (License and/or Certification):

• Must be capable of being certified by the Texas Department of Public Safety in TCIC/NCIC operations within 6 months of employment or assignment. Must be capable of being certified as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE) within one (1) year of employment or assignment.