9-1-1 Trainee - Public Safety Communications

City of Longview; Longview (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

City of Longview is seeking an entry-level Public Safety Dispatcher to answer and process 911 and non-emergency calls, provide pre-arrival instructions, and relay information to responders in real time.

Responsibilities include operating CAD and radio systems, screening calls, and assisting police, fire, and EMS units while maintaining documentation and following policies. Training certs will be provided within six months; Texas driver's license required.

Qualifications

• High School Diploma or equivalent (entry level; no experience required).
• Required within six months: TCLEOSE Telecommunications Operator, NCIC/TCIC (Less Than Full Access), TTY, NOAA Skywarn Observer, EMD, CPR, and NIMS CIC certifications.
• Must possess a valid Texas Driver’s License.

Responsibilities

• Answers and processes incoming 911 and non-emergency calls for assistance from the public.
• Dispatches Police, Fire, EMS, and/or non-emergency response personnel to call locations.
• Operates CAD system and maintains dispatch records and documentation.
• Monitors radio traffic and supports field units; relays information to responders.

Education

High School Diploma or equivalent

Texas Driver's License

Job description

Description

Performs a variety of dispatch duties on behalf of the City’s Public Safety Communications Center; provides for the delivery of emergency and non-emergency services to the public; prepares dispatch records and documentation; operates various types of telecommunications equipment; and performs other related duties as assigned.

Examples of Duties

Answers and processes incoming 911 and non-emergency calls for assistance from the public. Requests and obtains information from callers; determines the need and type of service required. Provides detailed pre-arrival instructions to callers necessary to assist in stabilizing patients and/or securing potential crime scenes. Applies professional communication techniques to calm hysterical, irrational, or irate callers. Documents and enters call information into the Computer Aided Dispatch (CAD) system. Prepares, maintains, and submits various types of dispatch records and documentation. Monitors incoming radio traffic; dispatches Police, Fire, EMS, and/or non-emergency response personnel to appropriate call locations. Maintains communication with field units; monitors the location and safety of field personnel. Researches and relays call information to responders; performs driver license, vehicle registration, criminal background, and warrant checks; processes wrecker requests. Operates various types of telecommunications equipment, software programs and systems including TLETS, VIN Assist, Positron Phone, Firehouse, Higher Ground, RMS, and Municipal Court Citation Maintenance systems. Inputs, updates, and verifies the accuracy of information in the NCIC/TCIC systems; validates and confirms the status of entries. Assists in monitoring security cameras, Doppler Radar, and National Weather Service Bulletins; gathers and disseminates related information to appropriate parties. Provides referral services/support to other City departments including Public Works, Streets, Sanitation, Environmental Health, Transit, and the Municipal Court. Attends training and develops public safety communications knowledge and skills. Maintains compliance with established Public Safety Communications policies and procedures. Performs other related duties as assigned or required.

Minimum Requirements

High School Diploma or equivalent; no experience is required as this is an entry-level position. Basic TCLEOSE Telecommunications Operator, NCIC/TCIC (Less Than Full Access) Operator, TTY, NOAA Skywarn Observer, EMD, CPR, and National Incident Management System (NIMS) CIC certifications are required within six months of employment. Must possess a valid Texas Driver’s License.

Physical Demands/Work Environment

Work is performed in a public safety communications environment, working 8 hour shifts that require six (6) employees to be on staff at all times. Subject to sitting for extended periods of time, standing, walking, bending, reaching, and lifting of objects up to 40 pounds. Exposure to high levels of stress and emotional/psychological challenges common to the delivery of safety sensitive emergency dispatch services is involved.

All Full-time Employees Receive

• 15 vacation days
• 11 paid holidays
• 15 sick days
• Emergency Leave
• Longevity Pay

Retirement Plan

Employees participate in the Texas Municipal Retirement System. with a two to one match.

Insurance

Medical, dental, and life insurance is offered.

Cafeteria Plan

• Free Employee Health Clinic

Tuition and Certification Reimbursement

The City of Longview offers 100% reimbursement of approved college tuition and required fees (excluding books) to employees involved in occupation related courses on a degree plan.