Public Safety Dispatcher & Records Clerk

Twinsburg, City of (OH); Kentucky; On-site; USD 35,000 - 55,000; Full time

Job summary

City of Twinsburg in Ohio is seeking a Dispatcher/Records Clerk to join a full-time civil service team. Applicants must complete the NTN Entrance Exam by the stated deadline, then be placed on the eligibility list and invited to subsequent interview stages.

The position involves handling emergency and non-emergency calls, dispatching police, fire and EMS, and maintaining records with accuracy and confidentiality under pressure.

Qualifications

• High school diploma or GED required.
• Ability to pass background checks and exams.
• Excellent written and verbal communication.
• Ability to work in high-pressure emergency environments.
• Ability to read and interpret documents.

Responsibilities

• Monitor and operate phone, radio and computer systems for emergency and non-emergency calls.
• Dispatch police, fire and EMS units as needed.
• Assess caller needs and determine priority.
• Enter data into computer systems and LEADS.
• Maintain confidentiality and professional conduct.

Skills

Multitasking

Effective communication

Ability to learn procedures

Education

High school diploma or GED

Tools

LEADS

NCIC

TDD system

Computer systems

Job description

City of Twinsburg in Ohio is seeking a Dispatcher/Records Clerk to join a full-time civil service team. Applicants must complete the NTN Entrance Exam by the stated deadline, then be placed on the eligibility list and invited to subsequent interview stages.

The position involves handling emergency and non-emergency calls, dispatching police, fire and EMS, and maintaining records with accuracy and confidentiality under pressure.