Public Safety Dispatcher - Lateral

City of Covina; Covina (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

La Ville de Covina recherche un Dispatch Public Safety pour réceptionner et dispatcher des appels d'urgence. Ce poste d'entrée, sous supervision générale, nécessite une interaction efficace avec le public et une allocation de ressources appropriées pour maintenir la sécurité publique. Les candidats doivent avoir une expérience antérieure en contact public et obtenir un certificat de dispatch dans l'année.

Benefits

Prime d'embauche de 12 000 USD en trois versements

Qualifications

• Expérience de deux ans en contact public et tenue de dossiers.
• Doit obtenir un certificat de Dispatch de P.O.S.T. dans l'année.
• Vitesse de frappe d'au moins 45 mots par minute souhaitée.

Responsibilities

• Recevoir et traiter des appels d'urgence et dispatcher les unités.
• Entrer des demandes de service et coordonner les réponses multi-agences.
• Établir des relations positives avec les organismes communautaires.

Skills

Communication

Prise de décision

Organisation

Education

Diplôme de lycée ou équivalent

Tools

Systèmes de dispatch

Job description

Hiring Incentive - 3 Installment Payments

$4,000 paid upon completion of the fifth full pay period

$4,000 paid upon successful completion of field training program

$4,000 paid upon successful completion of probationary period

Description:

Under general supervision, the incumbent receives and processes routine and emergency calls and alarms; dispatches public safety and public works field units as required; provides pre-arrival instructions; enters, retrieves, and uses data from various automated law enforcement information systems; coordinates with other emergency service providers as appropriate; assists in training less experienced personnel; learns applicable policies, procedures, and work methods; performs other related duties as required. The Public Safety Dispatcher is an entry-level position that allows the development of journey-level knowledge and abilities. Initially, under immediate supervision, incumbents learn and perform various technical law enforcement office support duties related to communications, record keeping, and public contact.

• Receives and processes routine and emergency calls and alarms; dispatches public safety and public works units; provides pre-arrival instructions; uses law enforcement information systems; coordinates with other emergency services; assists in training.
• Develops understanding of policies, procedures, and work methods.
• Enters calls for service, dispatches units, monitors status, interprets service levels, retrieves warrant info, and coordinates multi-agency responses.
• Informs Watch Commander, maintains call records, receives calls from other agencies, and provides information via telephone and teletype.
• Monitors station security, alarm systems, and provides matron services when needed.
• Responds to questions, records reports, provides information, and resolves issues.
• Establishes positive relationships with community organizations, agencies, staff, and the public.

Minimum Qualifications:

Education and/or Experience:

Must be currently employed as a Dispatcher with a law enforcement agency. Typically, requires two years of experience involving public contact and record keeping, and a high school diploma or equivalent.

License/Certificate:

Must obtain a Dispatch Certificate from P.O.S.T. within one year of appointment. Typing speed of at least 45 words per minute is desirable.

Knowledge of:

Office practices, city geography, law enforcement procedures, communication regulations, basic math, laws, report writing, and office equipment.

Ability to:

Work accurately and calmly under pressure, learn dispatch systems, work flexible hours, interpret laws, organize tasks, work independently and in teams, make decisions, and communicate effectively.

Skill to:

Operate law enforcement dispatch systems effectively.

Application Instructions:

Apply immediately; recruitment is continuous until filled. Attach POST Dispatch Certificate and current employment verification. Be specific about qualifications. Undergo background checks, psychological and medical exams, and provide work authorization documentation. Check email regularly for updates.

Equal Opportunity Statement:

The City of Covina is an Equal Opportunity Employer, prohibits workplace harassment, and reserves the right to modify this bulletin prior to appointment.