Public Safety Dispatcher I/II Flex - Lateral

City of Corona; Corona (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic and passionate team dedicated to public safety as a Public Safety Dispatcher II. This thrilling role requires quick thinking and exceptional customer service skills to manage emergency situations effectively. Enjoy a supportive workplace that values your growth and well-being, with perks like casual dress attire, a stocked snack bar, and massage chairs during breaks. This position not only offers a chance to make a real impact in the community but also provides opportunities for additional pay incentives and a commitment to mental and physical wellness. If you're ready to embrace a challenging yet rewarding career, apply now and be part of a team that's shaping the future of public safety.

Benefits

Casual Dress Attire

Stocked Snack Bar

Massage Chairs

Overtime Pay Incentives

Compensatory Time Off

Qualifications

• Must possess a POST Basic Public Safety Dispatch Certificate.
• Actively working in a dispatch capacity is required.

Responsibilities

• Ensure public safety by assessing and dispatching emergency services.
• Maintain calm while communicating with callers in distress.

Skills

Emergency Situation Assessment

Communication Skills

Independent Judgment

Report Preparation

Map Reading

Law Enforcement Software Utilization

Data Entry Accuracy

Education

High School Diploma or Equivalent

POST Basic Public Safety Dispatch Certificate

Tools

Computer Aided Dispatch System

Radio and Telecommunications Systems

Job description

Public Safety Dispatcher II: $5,695 - $6,922 monthly

We are not just a public safety agency – we are a dynamic team of individuals who are passionate about making a positive impact on our community. We believe in fostering a work environment that blends professionalism with a spirit of camaraderie and fun. As a Corona Police Department Public Safety Dispatcher II, you will be at the forefront of ensuring public safety while enjoying a supportive and inclusive workplace that values your growth, well-being, and contributions. Join our cutting-edge team as a Police Dispatcher, where quick thinking, sharp judgment, and top-notch customer service are the name of the game. Be the unsung hero who keeps calm in the storm, making split-second decisions that save lives. If you are up for a thrilling career that combines problem-solving with teamwork and a touch of adrenaline, we want you on our team. Step up to the challenge and be part of the force that's shaping the future of public safety. Your journey starts here!

If you are passionate about public safety and a hard worker looking to join a fun and "relaxed" working environment this is the perfect position for you. Unlike most positions our dispatchers get to enjoy casual dress attire, have a stocked snack bar 24/7, and can enjoy massage chairs during their breaks. We work hard to ensure mental and physical wellness within our department. Furthermore, dispatchers qualify for additional pay incentives such as time and one-half for all holidays worked plus receiving pay for 10 hours in lieu of the holiday. Dispatchers working overtime shall receive either pay or compensatory time off (CTO).

Candidates must be available to work assigned and rotating shifts and extended hours, including weekends and holidays.

To be considered for this position you MUST:

1. Actively be working in a dispatch capacity
2. Attach a valid 5-minute typing certificate of at least 40 wpm or more (test must be taken within 1 year from application date) online testing agencies accepted.
3. Possess a POST Basic Public Safety Dispatch Certificate attach to your application.

Candidates who do not meet these 3 requirements will be disqualified from consideration and are recommended to apply for the Public Safety Dispatcher I/II- Entry Level.

Knowledge & Education

• Completion of the twelfth (12th) grade or equivalent.
• Knowledge of operations and services of a comprehensive municipal law enforcement agency and the dispatch function, including methods and techniques of receiving, prioritizing, and dispatching emergency and non-emergency calls for service.
• Familiar with principles, practices, methods, techniques, and terminology used in public safety dispatching, including computer aided dispatch and related emergency systems.

Skills/Abilities

• Ability to assess and prioritize emergency situations while remaining calm and using sound, independent judgment.
• Dispatch appropriate response units for a diverse range of emergency situations.
• Quickly and accurately disseminate information.
• Effectively communicate with upset and irate callers; obtain necessary information from individuals in stressful or emergency situations.
• Compile and summarize information to prepare accurate, clear, and concise reports.
• Memorize codes, names, street locations, and other information.
• Read and interpret maps and other pertinent documentation.
• Within established parameters, make independent decisions that affect the safety of public safety personnel, citizens, and property.
• Learn and effectively utilize various law enforcement software programs to retrieve or record information quickly and accurately.
• Learn and apply a wide variety of classification codes and computer commands and standard broadcasting procedures and rules.
• Operate a computerized dispatch system, and radio and telecommunications systems quickly and accurately.
• Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.

Experience

• Actively working as a Public Safety Dispatcher.
• Possession of a P.O.S.T. Basic Public Safety Dispatch Certificate. Certificate must be attached to your application.
• Possession of or ability to obtain a valid CLETS Certification, to be maintained throughout employment.
• Level II: One (1) year of increasingly responsible public safety dispatch experience as a Public Safety Dispatcher I with the City of Corona or in a capacity comparable to Public Safety Dispatcher I with the City of Corona and successful completion of a training program.

Characteristics

• Accountability - The Corona Police Department is a professional police agency staffed by individuals who cherish and maintain the highest standards of conduct and performance.
• Integrity - Being truthful and ethical in what we do, what we say, and what we say we do in both our personal and professional lives.
• Respect - We are committed to our profession and will always respect one another and the community that we serve.
• Inclusion - We are not just diverse; we are welcoming to all.
• Teamwork - When we work together to achieve our mission, the department and community will grow stronger. Together, we are better.
• Innovation - We provide modern police services and are committed to always improve our organizational practices.

This position is FLSA Non-Exempt eligible for overtime compensation.

Application Process

This recruitment will be opened on a continuous basis. Candidates are encouraged to apply immediately as this recruitment may close at any time. You will not be able to submit an application for this position once the recruitment closes.

Candidates that successfully pass the screening process may be invited for an in-person oral interview. The top scoring candidates from the oral interview will be placed on an eligibility list and will be contacted by the department to start the background process in ranked order as vacancies arise.

The selected candidates will undergo a thorough background investigation, psychological exam, and medical exam with the Corona Police Department. Background investigation will include but is not limited to the following:

• No felony conviction(s).
• Submit to a fingerprint and criminal history check - State and Federal Bureaus.
• Good moral character as determined by a thorough background investigation.
• United States high school graduate, GED, or equivalent.
• No conviction(s) of a serious offense, or numerous convictions of minor offenses.
• Submit to a polygraph examination.
• Successfully pass a medical and psychological examination.
• Credit history check, if established, must be satisfactory.