Police Dispatcher Lateral

City of Azusa; Azusa (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

The City of Azusa is seeking a full-time Police Dispatcher who will act as an emergency communications professional. This role involves receiving 911 calls, dispatching police units, and maintaining calm under pressure. Ideal candidates should have excellent communication skills and be able to type 40 net words per minute. This position offers a competitive salary with additional benefits, including a $10,000 bonus.

Benefits

Bilingual Incentive Pay

Longevity Pay

Flexible Benefit Plan Contribution

Qualifications

• Two years of experience in typing and general clerical work.
• Experience with considerable public contact required.

Responsibilities

• Receives and dispatches emergency service requests over the phone.
• Maintains contact with department personnel in the field.
• Monitors cameras and radio frequencies for police operations.

Skills

Communication

Typing

Emergency Response

Calm Under Pressure

Education

High School Diploma or GED

Job description

Now Eligible for a $10,000 Bonus! $1,700 - Monthly Flexible Benefit Plan Contribution for Medical Benefits. Bilingual Incentive Pay, Longevity Pay, & so much more!
Full-Time Police Dispatcher - $5,307.29 - $6,451.04/monthly. Part-Time Police Dispatcher - $30.62 - $37.22/hourly.
Please note the benefits listed under the benefits tab do not apply to part-time employees. Only full-time employees are eligible for benefits. Part-time employees typically work up to 19 hours a week, cannot work more than 28 hours a week, serve at will, and are exempt from the Civil Service System.
APPLICATION REQUIREMENTS

• RESUME
• TYPING CERTIFICATE:1) 40 NET words per minute; 2) within 12 months of application submission; 3) in-person test required; 4) five-minute timed test.
  

POSITION DESCRIPTION
Under general supervision, serves as a emergency communications professional responsible for ensuring the successful transmission of information from callers in distress to responding police personnel; receives calls, appraises need and dispatches units via radio; maintains contact with department personnel in the field; performs related duties as required.

CLASS CHARACTERISTICS The Police Dispatcher is a journey level class and incumbents are required to perform the full range of dispatching duties. Incumbents provide guidance to subordinate staff and are tasked with the training of less experienced personnel.
SUPERVISION EXERCISED Receives direction from a department supervisor or administrator. Provides work guidance and direction to subordinate department dispatcher and administrative support staff.
For questions regarding this recruitment, please contact [e-mail]. ESSENTIAL FUNCTIONS

• Receives requests for police or other emergency services over the phone; answers 911 calls; screens incoming calls to determine necessity, priority, and type of response required; monitors other radio frequencies to be aware of incidents elsewhere that may affect City police operations; monitors cameras throughout the building.
• Dispatches, as necessary, police units in response to calls for service or requests from officers in the field; uses law enforcement terminology and cites Code sections by number; calls public and private agencies, such as allied law enforcement, hospitals, towing services, and utilities and requests assistance when necessary.
• Maintains location of police unit locations and status; maintains constant radio communication with personnel in the field; runs warrant checks on subjects, registration checks on vehicles, and property checks; relays information and instructions to personnel in the field.
• Maintains accurate log of incoming service requests and actions taken; prepares other reports and records as directed; maintains files necessary for dispatch as assigned; enters, updates, and retrieves information from the computer and teletype networks.
• Provides general information to the public; refers callers to appropriate agencies; calms angered or distraught callers; maintains calm in radio transmissions during hectic, tense, and dangerous situations; assists citizens and police officers with translation related needs.
• Provides temporary and vacation relief for other staff as necessary; searches data on prisoners; oversees and cares for infants and children awaiting transportation.
• Performs related duties as required.

QUALIFICATIONS Education and/or Experience

• Education : HS/GED.
• Experience : Two (2) years of experience in typing and general clerical work including one year of experience with required considerable public contact.

Licenses or Certification

• Possession of and ability to maintain a valid Class C California Driver’s License and a satisfactory driving record.
• Possession of the certificate of completion from a California POST approved law enforcement dispatcher academy.

Knowledge, Skills, and Abilities Knowledge

• Office procedures, record keeping system, forms, correspondence.
• Reports and other materials common to operation of a police department.
• Police dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency.
• Agencies involved with police activities.
• Penal Code, Vehicle Code, and local municipal code; 911 system.
• TDD Deaf Translation System; computerized systems used in municipal law enforcement agencies.

Ability

• Communicate clearly and concisely, both orally and in writing.
• Enter data accurately at a speed of not less than 40 net words per minute.
• Understand and follow oral and written instructions.
• Learn and follow standard broadcasting procedures and rules.
• Learn and utilize a wide variety of codes and computer commands.
• Spell accurately.
• Work various shifts.
• Operate computer terminal and other office equipment quickly, accurately, and at times, concurrently.
• Respond to emergency and problem situations in an effective manner.
• Understand, explain and apply policies and procedures.
• Dispatch police units quickly and effectively.
• Speak clearly and precisely.
• Work under pressure and exercise good judgment.
• Communicate and elicit information from upset and irate citizens.
• Work with a minimum of supervision.

MARGINAL FUNCTIONS These are position functions which may be changed, deleted, or reassigned to accommodate an individual with a disability. Environmental Conditions

• Work is performed primarily in a standard office setting.
• Incumbents may be required to work extended hours including evenings and weekends from time-to-time.

Physical Conditions

• Prolonged sitting and regular standing, walking, reaching, twisting, turning, kneeling, bending squatting and stooping in the performance of daily activities.
• Grasping, repetitive hand movement and fine coordination in preparing reports using a computer keyboard.
• Near and far vision in reading written reports and work-related documents.
• Acute hearing is required when providing phone and personal service.
• Lift, drag and push files, paper and documents weighing up to 20.

Some requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
SPECIAL REQUIREMENTS THE COMPLETE EXAMINATION PROCESS INCLUDES A ONE-YEAR WORKING TEST PERIOD (PROBATIONARY PERIOD), DURING WHICH THE SELECTED CANDIDATE MUST SUCCESSFULLY COMPLETE A P.O.S.T. PUBLIC SAFETY DISPATCHER BASIC COURSE BEFORE A REGULAR APPOINTMENT CAN BE CONSIDERED.
NOTE: THIS POSITION REQUIRES WORKING ROTATING SHIFTS WITH VARYING WORK HOURS, INCLUDING NIGHTS AND WEEKENDS. CIVILIAN UNIFORMS WILL BE REQUIRED.

RECRUITMENT PROCESS:
All applicants are required to submit a complete City application atwww.azusaca.gov/jobs . Applications must be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a City employment application. Applications that are submitted without a resume, or have unanswered supplemental questions, may be deemed incomplete.

Application Screening (Refer/Non-Refer): Online applications will be reviewed for qualifications that are highly desirable and most needed to perform the essential functions of this job. Only those candidates whose applications indicate that they are most qualified will be invited to continue in the recruitment process. Examination Process (Oral Interview): Candidates will be interviewed and rated by a qualification appraisal panel of subject knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidates' qualifications for the job. Only the most successful candidates will be placed on the eligibility list.
As vacancies occur throughout the City of Azusa within this classification, candidates may be referred to the hiring department. In accordance with the City of Azusa Civil Service Rule 5.5.1, examinations may consist of one or more selection techniques, including but not limited to: Application Evaluation (Qualifying), Written Exam, and/or Panel Oral Interview.
SELECTION PROCEDURE: After the testing process, the top-scoring candidates will be placed on an eligibility list. Candidates may be invited to begin the background process after the list is approved. Candidates who are selected will undergo an extensive background process including polygraph, criminal history, credit history, driving record, military history, civil records check, past & current employers, drug & alcohol abuse, education, and reference contacts. Candidates who successfully pass the background investigation may be selected for a position and receive a conditional offer of employment contingent upon psychological and medical examinations by City-selected medical professionals.

The City of Azusa is an equal opportunity employer that is committed to inclusion and diversity. The City of Azusa does not discriminate on the basis of race, religion, sex (including gender and pregnancy), national origin, ancestry, disability, medical condition, genetic characteristics, marital status, age, or sexual orientation (including homosexuality, bisexuality, transgender or heterosexuality) status in employment or the provision of services. Please be advised that as an employee of the City of Azusa, your job could be modified as part of the City's obligation to reasonably accommodate a disabled employee.

The City is dedicated to making its programs, services and activities accessible to individuals with qualified disabilities. If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please contact Human Resources at [phone] prior to the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request.
THANK YOU FOR TAKING THE TIME TO APPLY FOR A CAREER OPPORTUNITY WITH THE CITY OF AZUSA!